Client Success Specialist

Ownright; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Employee Stock Option Plan (ESOP)

Full benefits package

18 days PTO + bank holidays

10 days work from anywhere entitlement

Job summary

Ownright in Toronto is searching for a Client Success Specialist to enhance client experiences during real estate transactions. This role includes managing client communications, coordinating with lawyers, and facilitating smooth transactions.

The ideal candidate is detail-oriented, organized, and excited to learn, with no specific experience required. The position offers a hybrid work model, competitive salary, stock options, and a comprehensive benefits package.

Qualifications

• Eager to learn and grow with the company.
• No prior experience required but a bonus.
• Exceptional at working with people.

Responsibilities

• Manage client inbox and phone line.
• Ensure smooth real estate closings.
• Collaborate with lawyers and CSMs.

Skills

Detail-oriented

Clear communication

Time management

Organizational skills

Job description

About Ownright

We’re on a mission to make real estate law simple and we need your help to do it. While a real estate lawyer is required for the large majority of real estate transactions in Canada, the process has seen very little innovation, leaving a client experience that doesn’t match today's consumer expectations. We provide real estate legal services from end-to-end, leveraging a proprietary digital solution that brings transparency and simplicity, and an experienced legal team.

The opportunity

The Client Success Specialist plays a key role in supporting smooth real estate transactions. You’ll manage our shared inbox and phone line, assist with client communication, and collaborate closely with lawyers and Client Success Managers to keep files moving efficiently. This role is ideal for someone who’s highly organized, responsive, and thrives in a fast-paced, team‑oriented environment.

What you’ll work on

As a Client Success Specialist, you’ll be at the heart of our client experience. You’ll work closely with lawyers and Client Success Managers to ensure smooth real estate closings — handling documentation, coordinating timelines, and communicating with clients throughout.

• Managing and triaging the client inbox and phone line with warmth and professionalism
• Supporting transaction flow by collecting, reviewing, and uploading key documents
• Monitoring internal tasks and making sure files stay on track
• Collaborating with lawyers and CSMs to resolve client questions or blockers

What you bring to the table

• You’re detail‑oriented and exceptionally organized
• You’re a clear, warm communicator — both written and verbal
• You excel at managing competing priorities
• You take initiative and are good at managing your time to get things done

Experience required

None. What matters most is that you’re eager to learn, excited to grow with us, and exceptional at working with people. We’re looking for someone who’s organized, empathetic, and committed — everything else, we can teach. Previous experience in real estate or law is not required, but would be a great added bonus!

What we offer

• Early team member at a venture‑backed startup
• Competitive salary + Employee Stock Option Plan (ESOP)
• Full benefits package
• 18 days PTO, plus all bank holidays
• Hybrid work model (2 days WFH + 3 days in downtown Toronto office)
• 10 day work from anywhere entitlement (2 weeks per calendar year)

What else you should know

To apply, please email your resume to [e-mail]. In your email, please share why you would be a good fit for both the role and our company. Feel free to get creative – videos accepted (and encouraged)!

Interview process

• 15 minute phone screen
• 45 minute behavioural interview60 minute case interview
• 30 minute culture fit interview
• Offer