Client Success Managers (CSMs) - Public Sector

DXC Technology Inc.; Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to drive revenue growth and enhance client relationships. This role is pivotal in coordinating activities within the Consulting & Engineering Services team, ensuring client satisfaction and successful project delivery. The ideal candidate will possess strong experience in account management and business development, with exceptional communication skills to translate customer insights into actionable strategies. Join a dynamic team that values diversity and is committed to providing a supportive work environment while working remotely from Toronto, Canada.

Qualifications

• 5-7 years in Customer Success or Account Management roles.
• Proficiencies in strategic planning and client relationship management.

Responsibilities

• Deliver revenue growth and manage client accounts effectively.
• Expand and maintain relationships with key client stakeholders.
• Ensure delivery of projects to time, scope, and budget.

Skills

Business Development

Sales

Marketing

Project Management

Account Management

Client Relationship Management

Team Leadership

Exceptional Communication

Education

Bachelor's Degree in Relevant Field

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Location: This is a remote position; however, candidates must be located in Toronto, Canada. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview:

Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. For their clients, they are the key representatives of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs.
• Responsible for the generation and management of the sub-$5M pipeline.
• Responsible for contract renewal readiness & securing renewals.
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.
• Responsible for horizon scanning and x-sell of CES offerings.
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.
• Responsible for acting as the Voice of the Client within CES.
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs).
• Responsible for expanding and maintaining relationships with key client stakeholders.
• Responsible for maintaining their Industry expertise, understanding the market trends and their client’s competitor’s activities.
• Responsible for approving sub-$5M deals.
• Responsible with Market partners for accurate forecasting of revenue and margin.
• Accountable for ensuring all contractual delivery obligations are met.
• Responsible for leading a virtual team consisting of all CES personnel working on their account.
• Accountable for client satisfaction with delivered work.
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid & automation.
• Accountable for ensuring delivery of fixed price projects to time, scope and budget.
• Accountable for driving speed of resourcing.

Requirements:

• Experience in Business Development, sales, marketing, project management and/or alliance roles.
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Continuous learner that stays abreast with industry knowledge and technology.
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.
• Experience in Sales Engineering or Solutions Architecture is a plus.

Work Environment:

• This is a remote position; however, candidates must be in Toronto, Canada. Based on project demands and client needs, occasional travel to client sites, averaging up to 25%, is expected.
• Must be legally authorized to work in Canada without requiring sponsorship now or in the future.

Please note: The client is in a controlled goods program environment and must comply with the Controlled Goods Program (CGP), which mandates that all applicants hold Canadian Citizenship or Permanent Residency status in Canada.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.