Client Success Manager - Research Security

Stride Consulting; Ottawa; On-site; CAD 70,000 - 85,000; Full time

Job summary

Stride Consulting is looking for a Client Success Manager – Research Security to support academic institutions in Canada. This role involves leading client engagements, ensuring the adoption of research security practices, and driving measurable outcomes. The ideal candidate should possess experience in client-facing roles within a university context, strong communication skills, and be able to travel as required.

Benefits

Company Equity Options

Flexible paid time off

Wellness Reimbursement

Paid parental leave

Qualifications

• 2+ years of client success, consulting, or client-facing experience.
• Experience in a university setting with research security or compliance programs.
• Strong communication skills and ability to engage diverse stakeholders.

Responsibilities

• Lead the client journey from contract through onboarding and renewal.
• Ensure client adoption and measurable outcomes in research security.
• Anticipate client needs and provide proactive solutions.

Skills

Client Management

Communication

Project Coordination

Job description

Client Success Manager - Research Security

Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.

Job Summary:

Client Success at Strider enables results with Strider products by delivering an exceptional client experience. By enabling results, we retain our clients and expand the Strider footprint for the right clients at the right time. If you are passionate about research security, thrive in a client-facing role, and believe in Strider’s mission to protect innovation in academia, this may be the perfect opportunity.

As a Client Success Manager – Research Security, you will support academic institutions and research clients in Canada, helping them implement and scale research security programs using Strider’s unique tools and insights. You will bring subject-matter expertise in university research operations and deliver client engagement strategies that drive measurable outcomes.

Key Responsibilities:

• Lead the Client Journey: Own all phases of the client lifecycle—from contract signature through onboarding, training, business reviews, and renewal.
• Drive Client Outcomes: Ensure adoption and measurable impact, particularly in research security and compliance-focused environments.
• Support Expansion: Identify opportunities to grow Strider’s footprint within academic accounts and collaborate with sales on timely upsell strategies.
• Ethical Leadership: Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission.
• Proactive Client Management: Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism. In every client interaction, we strive to exceed expectations by adhering to the following principles:
  • Beprepared for every client interaction.
  • Beproactive by anticipating client needs and opportunities.
  • Beprofessional through our actions and dress during client interactions.

Key Qualifications:

• 2+ years of client success, consulting, or client-facing experience with a proven track record of enabling clients to achieve results.
• Experience in a university setting working with or within research security, export controls, or research compliance programs.
• Demonstrated high learning agility and the ability to understand and apply Strider’s unique data products in the academic context.
• Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
• Strong communication skills—both written and verbal—and the ability to engage diverse stakeholders.
• Proficiency in French is required.
• Organized and detail-oriented, with strong time management and project coordination skills.
• Available to travel up to 20% for client engagements.

Preferred (Bonus) Qualifications:

• Experience in research security policy, grant compliance, or academic risk mitigation programs.
• Previous work with counterintelligence, insider risk, or supply chain risk programs (academic or corporate).
• Previous sales or demand generation experience.
• Proficiency in Mandarin, Russian, or Farsi.

Why Join Strider?

• Be part of a mission-driven organization redefining research and innovation protection.
• Make meaningful contributions that empower academic institutions globally.
• Work in a fast-paced, high-impact environment.
• Collaborate with talented, purpose-driven colleagues across disciplines.
• Competitive Compensation
• Company Equity Options
• Flexible paid time off exceeding statutory minimums
• Wellness Reimbursement
• Observance of Canadian statutory holidays (office closed)
• Paid parental leave meeting or exceeding provincial/federal requirements

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

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As part of our commitment to fostering a secure and compliant work environment, Strider Technologies employs third-party background checks and advanced tools to assess potential risks. These processes help ensure compliance with applicable laws and protect intellectual property, technology, and organizational integrity.