Client Success Manager – Project Delivery

Drake International

Ottawa

Hybrid

CAD 78,000 - 82,000

Full time

14 days+

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Benefits offered by this job

Employer-matched RRSP

Health and wellness benefits

Annual salary review

Cost-of-living adjustments

Job summary

A professional recruitment firm is seeking a bilingual Client Success Manager – Project Delivery in Ottawa. You will act as the primary contact for client initiatives and manage project delivery. Candidates need 4+ years of related experience, strong client-management skills, and proficiency in project management tools. This is a full-time position offering a salary range of $78,000–$82,000, with a hybrid work model and comprehensive benefits.

Qualifications

4+ years of experience in client success, project management, or related client-facing role.
Demonstrated ownership mindset with a focus on delivery and client outcomes.
Valid driver's license for in-person meetings and events.

Responsibilities

Act as the primary point of contact for assigned client organizations.
Lead the planning, execution, and coordination of client initiatives.
Collaborate with internal teams and external partners to ensure smooth execution.

Skills

Bilingual fluency in French and English

Client success and delivery skills

Strong execution discipline

Ability to manage competing priorities

Tools

Microsoft Office

CRM tools

Project management tools

Job description

Client Success Manager – Project Delivery

Direct message the job poster from Drake International

Executive Recruitment & Advisory | Talent Management | Mission-Driven & Scaling Organizations

Drake International is seeking a bilingual Client Success Manager – Project Delivery to join one of our mission-driven client organizations on a full-time, permanent basis. This role is ideal for a highly organized, client-focused professional who thrives on owning delivery, coordinating stakeholders, and ensuring clients achieve meaningful outcomes.

You will serve as the primary point of accountability for client-facing initiatives, overseeing planning, execution, optimization, and reporting. Working closely with client organizations, internal teams, and external partners, you will ensure initiatives are delivered smoothly, on time, and to a high standard.

This role is open to professionals from a wide range of backgrounds, including client success, account management, project management, customer experience, consulting, events, or operations. Direct nonprofit or fundraising experience is not required.

What We Offer

Employment Type: Full-time, permanent
Salary Range: $78,000–$82,000
Work Model: Hybrid – remote work with in-person meetings and events in the Ottawa area
Comprehensive Benefits: Employer‑matched RRSP, health and wellness benefits, annual salary review, and cost‑of‑living adjustments
Purpose‑Driven Work: Contribute to initiatives that create meaningful impact while building transferable client leadership and delivery skills

Key Responsibilities

Client Success & Delivery Ownership

Act as the primary point of contact for assigned client organizations
Build and maintain strong, trust‑based relationships through proactive communication and consistent follow‑through
Ensure a high‑quality, end‑to‑end client experience

Project & Program Delivery

Lead the planning, execution, and coordination of client initiatives from intake through completion
Translate client goals into clear project plans, timelines, and deliverables
Manage multiple concurrent initiatives while maintaining attention to detail and delivery standards

Stakeholder Coordination

Collaborate with internal teams and external partners to ensure alignment and smooth execution
Represent the organization in client meetings, presentations, and events (virtual and in person)
Deliver presentations and updates in both English and French

Insights, Reporting & Optimization

Track progress and performance against objectives
Prepare clear reports and recommendations for clients and internal stakeholders
Identify opportunities to improve delivery processes, engagement, and outcomes
Support the development of new client relationships through excellent delivery and referrals
Contribute to process improvements, documentation, and best practices across the client success function

Qualifications & Experience

Bilingual fluency in French and English (required)
4+ years of experience in client success, project management, account management, customer experience, or a related client‑facing role
Strong ability to manage competing priorities and multiple stakeholders
Demonstrated ownership mindset with a strong focus on delivery and client outcomes
Proficiency with Microsoft Office and CRM or project management tools
Valid driver’s license and ability to attend in‑person meetings and events as required

Key Attributes for Success

Dedicated, diligent, and dependable
Highly organized with strong execution discipline
Client‑management obsessed with service quality and follow‑through

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any stage of their careers across Canada and internationally. As a trusted recruitment and HR partner, Drake works directly with employers to provide access to career opportunities at no cost to candidates, using a human‑centered and transparent recruitment approach.

Drake International is an equal‑opportunity employer and is committed to fostering an inclusive, accessible, and diverse workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Drake representative.

Artificial Intelligence (AI) Disclosure

Drake International may use artificial intelligence‑enabled tools to support certain aspects of the recruitment process. These tools are used to assist recruiters and do not replace human decision‑making. All hiring decisions are made by qualified recruitment professionals to ensure fairness, transparency, and consistency.

Seniority level