Client Success Manager - Montreal

Trackforce; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Trackforce is seeking a Client Success Manager to enhance client relationships and promote growth. You will advocate for clients, monitor their success, and work with teams to ensure satisfaction. This role values empathy, communication, and organizational skills in a dynamic hybrid environment.

Qualifications

• 2 years of experience in Client Success or Account Management.
• Experience in building and maintaining strong relationships with customers.
• Track record of expanding revenue and mitigating customer churn.

Responsibilities

• Monitor and maintain client health scores monthly.
• Drive client renewals and facilitate upsell opportunities.
• Advise customers on strategies to improve performance.

Skills

Empathy

Excellent communication

Organization

Presentation

Tech savvy

Job description

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

You will be working directly with clients to retain and grow existing relationships and will help identify expansion opportunities.

Your Day-to Day

• Monitor and maintain client health scores monthly, developing and executing remediation and prevention plans for low-health customers.
• Act as the client’s internal advocate, collaborating with Product, Engineering, Finance, and other teams to address needs, resolve issues, and ensure alignment with client goals.
• Drive client renewals, including pricing discussions, to ensure long-term satisfaction and retention while reducing churn.
• Identify and facilitate cross-sell and upsell opportunities within your client portfolio.
• Proactively engage with customers to maximize their return on investment, ensuring they derive the most value from our solutions and adopt new product features effectively.
• Advise customers on strategies to improve performance, address gaps in our product that impact their success, and communicate opportunities for innovation and growth.
• Develop and nurture customers into advocates to increase brand awareness, build a sense of community, and foster long-term partnerships.

What You’ll Need

• At least 2 years of professional experience in Client Success or Account Management.
• Experience in building and maintaining strong relationships with customers.
• Empathy
• A great track record of expanding revenue and mitigating customer churn.
• Experience working closely with other functions like Marketing, Sales, and Product.
• Excellent communication skills, a great listener.
• Tech savvy and have experience implementing software on an account per account basis.
• Strong organizational and presentation skills.

Why Join Trackforce?

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it.

At Trackforce, we live by our core values:

·Foster Curiosity

·Lead with Empathy

·Take Ownership and Be Accountable

·Empower Diversity

·Be True and Act with Integrity

#LI-Hybrid

We also know that great talent comes from all backgrounds. Studies show that underrepresented groups may hesitate to apply unless they meet every qualification. If you're excited about what we do and believe you can contribute, we’d love to hear from you — even if your experience doesn't match every requirement.

Trackforce proudly champions diversity, equity, inclusion, and belonging. We have a zero-tolerance policy for discrimination of any kind. All qualified applicants will receive fair and equitable consideration in accordance with applicable employment and human rights laws.