Client Success Manager (Enterprise)

Affirm; Saskatoon; On-site; CAD 133,000 - 183,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech stipends

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, a remote-first company, is seeking a senior role to own Canada-based partner relationships and drive growth across multiple business units. The role offers strategic influence, cross-functional leadership, and exposure to major merchants in the Canadian market.

You will shape multi-year growth roadmaps, lead high-stakes negotiations, and collaborate with Product, Finance, Marketing, and risk teams to deliver value for partners and Affirm.

Qualifications

• 7+ years of B2B client-facing experience.
• Ability to manage executive relationships and influence senior stakeholders.
• Experience driving cross-functional, multi-stakeholder initiatives with attention to detail.
• Strong written and verbal communication; able to present proposals and memos clearly.
• Knowledge of Salesforce, AI, and BI tools.
• French and English bilingual is a plus.

Responsibilities

• Own and lead affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units.
• Define and drive the strategic vision for each relationship, aligning priorities and influencing senior stakeholders.
• Develop account plans and multi-year growth roadmaps for product integrations, co-marketing, and GTM expansions.
• Lead complex commercial negotiations including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption and expand into new use cases.
• Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other teams to deliver initiatives.

Skills

B2B relations

Executive relationships

Cross-functional

Communication

Data analysis

Contract negotiation

Tools

Salesforce

AI tools

BI tools

Job description

At affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About The Revenue Team

The Revenue team drives affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through affirm’s products.

About The Role

Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how affirm scales internationally through our large relationships in Canada.

What You’ll Do

• Own and lead affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units.


• Define and drive the strategic vision for each relationship—aligning joint priorities to affirm’s broader goals and influencing senior stakeholders on both sides.


• Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions


• Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.


• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.


• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.


• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

What We Look For

• 7+ years of B2B client-facing experience; preferably in a tech or fintech environment.


• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.


• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.


• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.


• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.


• Experience structuring, negotiating, and closing large-scale commercial contracts


• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.


• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.


• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.


• Comfortable using Salesforce, AI, and BI tools.


• Bilingual French and English is a plus.

Base Pay Grade

- J

Equity Grade

- 5

Employees new to affirm typically come in at the start of the pay range.affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, which includes the annual base pay and the sales incentive target.

CAN On Target Earnings (OTE) per year:

$132,500 - $182,500

This posting is for an existing vacancy.

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits Designed For You

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.


• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.


• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.


• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: affirm considers qualified applicants with arrest and conviction records, as required by law.