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A global payment solutions provider is seeking a Client Success Manager in Toronto. This role focuses on onboarding clients and ensuring they maximize the benefits of the OFX platform. Candidates should have at least 2 years' experience in sales or customer success in a SaaS environment. Strong communication and relationship-building skills are essential. The role offers a salary range of $65,000 - $80,000 CAD and a flexible hybrid working model.
Company Description
Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.
At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.
Job DescriptionPurpose of your Role
OFX is seeking a driven, results-oriented team player to join our expanding sales team. In this role you'll be responsible working closely with newly acquired clients to ensure a successful and powerful introduction to OFX's platform and solutions. The Client Success Manager will educate, train and provide exceptional guidance on how the client can best utilize the new product(s) that they have purchased. You will consistently demonstrate how OFX products and services can provide an opportunity for better business money management, financial operations and spend control. As a seasoned Client Success Manager, you have a demonstrated ability to build relationships, anticipate client needs, and resolve complex issues efficiently. Client Success Managers, who consistently exceed their targets will have the opportunity to explore a variety of exciting career growth prospects within our dynamic and growing organization.
What you do
What you bring
The salary range for this position is $65,000 - $80,000 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.
We also offer a flexible hybrid working model where employees typically work 1-2 days from one of our North American offices (San Francisco, Toronto or Edmonton).
Additional InformationWe’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
#LI-Hybrid
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.
We encourage you to apply if this role aligns with your career aspirations.