Client Success Manager

Different Technologies Pty Ltd.; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading compensation

Opportunity for regular travel

Latest equipment to perform at best

Job summary

Different Technologies Pty Ltd. is seeking a Client Success Manager to join their team. This role is crucial in assisting clients with the implementation of VALD technology, focusing on client satisfaction and building relationships. Ideal candidates should have experience as a physiotherapist or athletic trainer, strong communication skills, and a good understanding of VALD systems. Benefits include competitive compensation, professional development opportunities, and a commitment to diversity and inclusion.

Qualifications

• Experience using VALD Technology in a clinical or high-performance setting.
• Ability to understand and share clients' perspectives and challenges.
• Ability to build positive relationships quickly.

Responsibilities

• Manage client onboarding to implement VALD systems successfully.
• Build strong relationships with clients through online methods.
• Deliver online client presentations using Microsoft Teams.

Skills

Excellent communication skills

Attention to detail

Empathy

Critical thinking

Organizational skills

Education

Experience as a physiotherapist or athletic trainer

Tools

VALD Technology

HubSpot

Microsoft Suite

Job description

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer, a role as a Client Success Manager at VALD could be the change you need!

About the VALD Client Success Team

Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.

We are looking for someone to join our team in Texas.

What you will do

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to‑day basis, you will:

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face‑to‑face.
• Identify client support needs and opportunities for growth.
• Deliver online client presentations using Microsoft Teams.
• Perform regular activity tracking and reporting using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Critical requirements for this role

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Is this you?

We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go‑getter who is excellent with people—someone with a can‑do attitude and who is interested in technology and helping clients implement systems and solutions.

You will be a self‑starter who is comfortable supporting and educating our amazing clients. You’ll need great organizational and communication skills, as you'll work with many internal and external stakeholders. Ideally, you have:

• Empathy
• Excellent communication skills – both verbal and written.
• Demonstrated ability to build positive relationships quickly.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem‑solving skills.
• Adaptable and willing to learn new skills and processes.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

Benefits

• Industry‑leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high‑performing individuals and teams across various disciplines.
• Be part of a down‑to‑earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

Diversity & Inclusion Commitment

VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It is not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.