Client Success Manager

Launch Potato; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A dynamic digital media firm in Toronto is seeking an experienced Client Success Manager to drive client relationships and execute data-driven performance marketing strategies. Candidates should have over 2 years of experience in digital marketing and excellent communication skills. This full-time role offers opportunities for career growth within a vibrant and inclusive culture.

Qualifications

• 2+ years of digital marketing or affiliate marketing experience focused on client relationship management.
• Ability to manage multiple accounts concurrently with attention to detail.
• Strong analytical skills to provide actionable insights.

Responsibilities

• Manage and grow client relationships through performance marketing strategies.
• Act as the primary point of contact for clients.
• Analyze performance data to optimize strategies in real-time.

Skills

Exceptional communication skills

Client management

Data analysis

Negotiation skills

Relationship building

Tools

Everflow

Tune

HasOffers

Looker

Job description

Join to apply for the Client Success Manager role at Launch Potato

Join to apply for the Client Success Manager role at Launch Potato

Get AI-powered advice on this job and more exclusive features.

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.

MUST HAVE :

• Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes / growth.
• Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

EXPERIENCE : 2+ years of digital marketing / affiliate marketing experience with a focus on performance marketing and client relationship management.

YOUR ROLE

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

OUTCOMES (Performance Expectations)

Client Relationship Management : Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.

Revenue Growth : Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.

Client Onboarding : Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.

Campaign Execution : Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.

Performance Reporting : Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.

Data Analysis : Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.

Strategic Partnership Development : Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.

Industry Expertise : Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).

COMPETENCIES

Strategic Thinking : Ability to anticipate challenges, identify solutions, and align strategies with business objectives.

Relentless Hustle : Demonstrates initiative, adaptability, and a drive to exceed expectations.

Collaboration & Influence : Works cross-functionally and fosters strong relationships with both internal and external stakeholders.

Detail-Oriented Execution : Maintains precision in managing campaigns, budgets, and client deliverables.

Excellent Communication : Ability to present insights persuasively and drive alignment across teams.

Want to make your impact in a profitable, high-growth company? Apply now!

Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Advertising Services

Referrals increase your chances of interviewing at Launch Potato by 2x

Get notified about new Customer Success Manager jobs in Toronto, Ontario, Canada .

Greater Toronto Area, Canada 2 months ago

Senior Customer Success Manager - Scaled

Toronto, Ontario, Canada CA$85,000.00-CA$110,000.00 2 weeks ago

Customer Success Manager (Remote) – Personal Development | Freedom Regained

Digital Marketing Customer Success Manager (Remote)

Enterprise Account Manager (Client Partner) - EV / Electric Engineering Background

Bilingual Licensed Insurance Advisor (Remote)

Licensed Life Insurance Advisor (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr