Client Success Manager

Nashville Public Radio; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A digital media company in Toronto is seeking a Client Success Manager to manage and grow client relationships through data-driven performance marketing strategies. The ideal candidate will have 2+ years of experience in digital marketing, strong analytical skills, and exceptional communication abilities. This is a full-time position within a high-growth environment.

Qualifications

• Proven track record in managing multiple accounts with attention to detail.
• Experience in performance marketing and client relationship management.

Responsibilities

• Manage and grow client relationships.
• Execute marketing strategies to exceed customer acquisition goals.
• Analyze performance data to optimize strategies.

Skills

Exceptional communication skills

Client management

Negotiating abilities

Analytical skills

Relationship building

Education

2+ years of digital marketing experience

Tools

Affiliate marketing tools (e.g., Everflow, Tune)

Job description

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About Launch Potato

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase. The company is headquartered in downtown Delray Beach, Florida, with a diverse international team across more than a dozen countries. Launch Potato’s success comes from a high-performing, entrepreneurial culture and always looking for like-minded teammates and partners.

Must Have

• Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day-to-day client management, managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and data-leveraging abilities to showcase performance in a way that aids business outcomes / growth.
• Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

Experience: 2+ years of digital marketing / affiliate marketing experience with a focus on performance marketing and client relationship management.

Your Role

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

Outcomes (Performance Expectations)

• Client Relationship Management: Act as the primary point of contact for clients, balancing client demands with internal company goals and priorities.
• Revenue Growth: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
• Client Onboarding: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
• Campaign Execution: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
• Performance Reporting: Provide daily, weekly, and monthly campaign updates with clear insights tailored to technical and non-technical audiences.
• Data Analysis: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
• Strategic Partnership Development: Demonstrate strong interpersonal skills to establish, develop, and maintain business relationships.
• Industry Expertise: Stay ahead of digital marketing trends with understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms/tools (e.g., Everflow, Tune, HasOffers, Looker are a plus).

Competencies

• Strategic Thinking: Anticipate challenges, identify solutions, and align strategies with business objectives.
• Relentless Hustle: Demonstrates initiative, adaptability, and drive to exceed expectations.
• Collaboration & Influence: Works cross-functionally and fosters strong relationships with internal and external stakeholders.
• Detail-Oriented Execution: Maintains precision in managing campaigns, budgets, and client deliverables.
• Excellent Communication: Ability to present insights persuasively and drive alignment across teams.

Want to make your impact in a profitable, high-growth company? Apply now!

We are an Equal Employment Opportunity company committed to diversity, equity, and inclusion and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or other legally protected characteristics.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Advertising Services

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