Client Success Manager

GAM Tech; Red Deer; On-site; CAD 60,000 - 80,000; Full time

Job summary

GAM Tech is seeking a Client Success Manager to enhance client satisfaction and retention through proactive relationship management. The ideal candidate will leverage strong communication and problem-solving skills to drive client success, while working in a collaborative and dynamic environment. This position offers competitive salary, growth opportunities, and the chance to work with innovative technology in an IT services firm.

Benefits

Competitive salary with performance-based incentives

On-site work environment

Opportunities for professional growth

Collaborative team culture

Cutting-edge technology

Qualifications

• 3+ years in Client Success or Account Management.
• Strong understanding of MSP business models and IT solutions.
• Experience with CRM and ITSM tools is a plus.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Conduct regular business reviews and identify upsell opportunities.
• Monitor client health metrics and advocate for client needs.

Skills

Client Management

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Education

Bachelor's degree in Business or IT

Tools

HubSpot

HaloPSA

Job description

About GAM Tech

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values ofTeamwork, Care, Communication, Accountability, and Positive Attitude to ensure our clients receive the best possible IT support and business solutions.

If you want to find more info about us, please visit www.gamtech.ca.

Position Overview

We are looking for a Client Success Manager (CSM) to join our team and serve as the primary relationship owner for our clients. The CSM will play a critical role in ensuring high levels of client satisfaction, retention, and growth by proactively managing customer relationships, advocating for client needs, and aligning our services with their business objectives.

Key Responsibilities

• Serve as the main point of contact for assigned clients, fostering strong relationships and acting as their trusted advisor.
• Drive customer success by ensuring clients fully leverage GAM Tech's services to meet their business goals.
• Conduct regular business reviews with clients to discuss service performance, strategic IT planning, and growth opportunities.
• Identify potential upsell and cross-sell opportunities to help clients maximize their IT investments.
• Collaborate with internal teams, including service delivery, sales, and technical support, to resolve client issues effectively and enhance the customer experience.
• Advocate for client needs within GAM Tech to drive continuous service improvements.
• Monitor client health metrics, identify risks, and take proactive measures to improve retention.
• Ensure all client communications, activities, and agreements are documented in HubSpot and HaloPSA.
• Stay up to date on industry trends, emerging technologies, and best practices to provide clients with valuable insights.
  

Qualifications & Experience

• 3+ years of experience in Client Success, Account Management, or IT Service Management (preferably in an MSP or IT-related field).
• Strong understanding of MSP business models, IT solutions, and service delivery frameworks.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build and maintain strong, long-term client relationships.
• Experience using HubSpot, HaloPSA, or similar CRM and ITSM tools is a plus.
• Proven ability to identify opportunities for account growth and expansion.
• Highly organized, detail-oriented, and proactive in managing multiple client accounts.
• Bachelor's degree in Business, IT, or a related field (preferred but not required).

What We Offer

• Competitive salary with performance-based incentives.
• An on-site work environment with a collaborative team.
• Opportunities for professional growth and development.
• A supportive and dynamic workplace culture.
• The chance to work with cutting-edge technology in a fast-paced industry.

Our Hiring Process for the perfect candidate

1. Apply online here
2. Complete the online personality and aptitude test sent to you to see if you are a fit with our awesome team
3. Complete a video interview to show off your personality and experience.
4. Have an interview in person or online with your future boss and our HR leader.
5. Have one final interview with our CEO to make sure you like us and we like you.
6. Start your dream job!

Additional Comments

We value a diverse and inclusive workplace. Please contact us if you require accommodation during the hiring process, and we can arrange reasonable and appropriate accommodations.

We thank all candidates for their interest; however, only those selected for an interview will be notified.

No phone calls or website inquiries please!