Client Success Manager

Launch Potato; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital media company is seeking a skilled individual to manage client relationships and implement data-driven performance marketing strategies. The ideal candidate has over 3 years of experience in digital marketing, excellent communication skills, and a strong ability to build and maintain client relationships. This role offers significant opportunities for professional growth in a remote-first environment.

Qualifications

• 3+ years of digital marketing/affiliate marketing experience.
• Focus on performance marketing and client relationship management.
• Strong understanding of affiliate marketing trends.

Responsibilities

• Manage and grow client relationships using data-driven strategies.
• Ensure campaign deliverables align with client KPIs.
• Analyze performance data to inform strategy.

Skills

Exceptional communication skills

Client management experience

Negotiating skills

Analytical skills

Client relationship building

Tools

Data analysis tools

Tracking platforms (e.g., Everflow, Tune)

Job description

WHO ARE WE?

Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.

As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.

Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.

WHY JOIN US?

At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.

MUST HAVE

• Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
• Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

EXPERIENCE

3+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.

YOUR ROLE

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

OUTCOMES (Performance Expectations)

• Client Relationship Management: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
• Revenue Growth: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
• Client Onboarding: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
• Campaign Execution: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
• Performance Reporting: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
• Data Analysis: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
• Strategic Partnership Development: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
• Industry Expertise: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).

COMPETENCIES

• Strategic Thinking: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
• Relentless Hustle: Demonstrates initiative, adaptability, and a drive to exceed expectations.
• Collaboration & Influence: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
• Detail-Oriented Execution: Maintains precision in managing campaigns, budgets, and client deliverables.
• Excellent Communication: Ability to present insights persuasively and drive alignment across teams.

Want to accelerate your career? Apply now!

Since day one, we\'ve been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.