Client Success Manager

Together Software, now part of Absorb Software, is a leading mentorship platform that helps organizations build meaningful employee development programs. With this exciting growth, we’re hiring a Client Success Manager to join our team!

As a Client Success Manager, you will play a pivotal role in ensuring the seamless onboarding and success of our Enterprise and strategic clients for our Together product. We’re seeking a dynamic problem-solver with exceptional project management skills, a client-first attitude, and a talent for driving results. Success is measured by delivering seamless implementations, fostering long-term client partnerships, and ensuring high platform adoption rates.

Responsibilities:

• Act as the primary point of contact from onboarding through post-launch, guiding Enterprise customers through the successful launch of their first (60 day target) and subsequent programs.
• Oversee onboarding projects for complex, multi-stakeholder Enterprise clients, delivering customized solutions to meet unique business needs and drive early adoption.
• Conduct platform walkthroughs, build workshops, and deliver expert-level training to empower clients to adopt Together.
• Provide ongoing training, reporting, and support for new admins and program managers to drive adoption and usage across the customer journey.
• Champion continuous improvement while identifying and implementing best practices that enhance the customer journey and internal processes.
• Mentor team members on Customer Success strategies and foster a culture of excellence.
• Manage advanced API integrations, data imports/exports, and understand the full technology stack.
• Anticipate and mitigate risks through strategic planning and proactive communication with internal and external stakeholders.

What you’ll bring:

• 4+ years of experience in software implementation, Customer Success, or related customer-facing roles.
• Proven expertise in enterprise software implementation and managing complex projects with multiple stakeholders.
• Strong project management, communication, and leadership skills.
• Experience with APIs, SaaS, and cloud technologies.
• A problem-solving mindset with a focus on continuous improvement and adaptability to diverse client needs.

Additional preferred qualifications:

• Understanding of mentorship programs and talent development.
• Proficiency with Hubspot, our chosen CRM platform.
• Bachelor's degree in Business or related field.

Technologies we use:

• Absorb LMS, Salesforce, Hubspot, SharePoint, Confluence, Zoom, Microsoft Teams, Gong.

What we offer:

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com