Client Success Lead

CARO Analytical Services; Richmond; On-site; CAD 65,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic HR Coordinator to enhance client relationships and drive operational excellence. This role involves leading a dedicated team to ensure the highest levels of client satisfaction and service consistency. You'll have the opportunity to develop and implement strategic initiatives that foster client retention and satisfaction. Join this innovative firm committed to making a meaningful impact in environmental and food safety testing, where your contributions will be valued and your professional growth supported.

Qualifications

• 3+ years of experience in a laboratory environment in a supervisory role.
• Strong technical understanding of CARO service offerings.

Responsibilities

• Responsible for revenue and client retention with existing clients.
• Hire, train & motivate staff, set goals, and review performance.

Skills

Leadership

Client Relationship Management

Negotiation Skills

Interpersonal Skills

Strategic Planning

Education

University or College degree/diploma

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from CARO Analytical Services

HR Coordinator at CARO Analytical Services | Empowering Talent, Elevating Organizations

CARO Analytical is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it’s helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change. Guided by our core values—'We’ve Got Chemistry,' 'Big Picture Sidekicks,' and 'Ahead of the Curve'—we foster a workplace that values collaboration, curiosity, and continuous improvement. Join CARO if you're ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.

DESCRIPTION: Client Success Lead – Richmond, BC

Responsibilities and required tasks:

Operations

• Responsible for revenue and client retention with existing clients.
• Ensure service consistency in processes and product delivery through the client experience.
• Provide leadership to the team, to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed client service level and perform standards.
• Create effective client service procedures, policies, and standards.
• Ensure team-oriented communication to solve issues and ensure the highest levels of client satisfaction.
• Schedule workflow and delegate appropriately so that client deadlines are met in a timely fashion.

Client Relationship Management

• Be the strategic point of contact for senior clients and build a strong network of senior level decision makers connections (clients, competitors, regulators) within existing growth areas.
• Proactively ensure that the NPS score is meeting or exceeding targets.
• Develop and implement and evaluate initiatives to drive the success of client retention, improve customer satisfaction, and identify cross-selling and upselling opportunities.

People Management

• Hire, train & motivate staff, set goals, review performance, and assess training needs, at least annually.
• Coach, mentor, and develop staff, including career development planning, providing regular feedback, and empowering the team by proper delegation of tasks.
• Manage department coverage, schedules, overtime, time sheets, and personal expense reports.

QUALIFICATIONS:

• University or College degree/diploma in related discipline.
• 3+ years of experience in a laboratory environment and in a supervisory role.
• Strong technical understanding of CARO service offering and application.
• Ability to effectively manage change in a dynamic working environment.
• Ability to motivate a team and delegate responsibilities.
• Proven leadership skills and attributes.
• Strong interpersonal skills.
• Strategic planning/thinking and implementation abilities.
• Negotiation, influencing and conflict resolution skills.
• Deep understanding of applicable regulations in relation to client’s needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Referrals increase your chances of interviewing at CARO Analytical Services by 2x

Sign in to set job alerts for “Client Specialist” roles.

Client Relationship Manager, Commercial Banking - Richmond

Client Care and Communications Specialist

Surrey, British Columbia, Canada 4 days ago

Client Relations Manager / Senior Manager

Port Coquitlam, British Columbia, Canada 3 days ago

Surrey, British Columbia, Canada 1 day ago

Delta, British Columbia, Canada 2 months ago

Delta, British Columbia, Canada 1 month ago

Delta, British Columbia, Canada 1 day ago

Mortgage Specialist - Vancouver, Burnaby and Coquitlam

Burnaby, British Columbia, Canada 6 days ago

Associate, Wealth Management (Global Client Group)

New Westminster, British Columbia, Canada 1 day ago

Supervisor, Regional Administrative Services

City of Langley, British Columbia, Canada 3 weeks ago

Bilingual Aon Advance Client Success Specialist

Burnaby, British Columbia, Canada 21 hours ago

Surrey, British Columbia, Canada 4 months ago

Surrey, British Columbia, Canada 2 weeks ago

Surrey, British Columbia, Canada CA$65,000.00-CA$85,000.00 1 week ago

New Westminster, British Columbia, Canada 3 months ago

Administrative Assistant - People, Strategy and Transformation

Client Services Administrator, Reception Team

Executive Assistant, Private Wealth - Associates

Executive Assistant, Executive Support Team

Client Care Specialist / Reception - Lincoln Animal Hospital

Coquitlam, British Columbia, Canada 1 week ago

Port Moody, British Columbia, Canada 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.