Client Success Director

Launch Potato; Halifax; On-site; CAD 75,000 - 95,000; Full time

Job summary

A dynamic digital media company in Halifax is seeking a Director to manage and grow client relationships by executing data-driven performance marketing strategies. The ideal candidate will have a minimum of 2 years of digital marketing experience, strong analytical skills, and exceptional communication abilities. This full-time position requires a focus on performance marketing and client relationship management.

Qualifications

• 2 years of digital marketing / affiliate marketing experience.
• Focus on performance marketing and client relationship management.

Responsibilities

• Act as primary point of contact for clients.
• Identify and execute opportunities to scale client accounts.
• Own the client onboarding experience.
• Manage execution of campaigns ensuring timely completion.
• Analyze performance data to optimize strategy.

Skills

Exceptional communication skills

Client management

Negotiating

Analytical skills

Client relationship development

Tools

Everflow

Tune

HasOffers

Looker

Job description

WHO ARE WE

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey from awareness to consideration to purchase.

The company is headquartered in vibrant downtown Delray Beach Florida with a unique international team across over a dozen countries. Launch Potatos success comes from a diverse energetic culture and high-performing entrepreneurial team. As a result the company is always looking for like-minded teammates and partners.

MUST HAVE :

• Exceptional communication skills both written and verbal to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day to day client management managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes / growth.
• Strong analytical skills with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

EXPERIENCE : 2 years of digital marketing / affiliate marketing experience with a focus on performance marketing and client relationship management.

YOUR ROLE

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

OUTCOMES (Performance Expectations)

Client Relationship Management : Act as the primary point of contact for clients ensuring balance between meeting client demands and internal company goals and priorities.

Revenue Growth : Proactively identify and execute opportunities to scale client accounts consistently achieving or exceeding profitability targets within the first 6 months.

Client Onboarding : Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.

Campaign Execution : Manage day-to-day execution of campaigns ensuring deliverables are completed on time and aligned with client KPIs.

Performance Reporting : Provide daily weekly and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.

Data Analysis : Analyze performance data to optimize strategy in real-time using findings to drive better outcomes across client portfolios.

Strategic Partnership Development : Showcase strong interpersonal skills and the ability to establish develop and maintain business relationships.

Industry Expertise : Stay ahead of digital marketing trends with a strong understanding of affiliate marketing user acquisition strategies and familiarity with tracking platforms / reporting tools (i.e. Everflow Tune HasOffers Looker are a plus).

COMPETENCIES

Strategic Thinking : Ability to anticipate challenges identify solutions and align strategies with business objectives.

Relentless Hustle : Demonstrates initiative adaptability and a drive to exceed expectations.

Collaboration & Influence : Works cross-functionally and fosters strong relationships with both internal and external stakeholders.

Detail-Oriented Execution : Maintains precision in managing campaigns budgets and client deliverables.

Excellent Communication : Ability to present insights persuasively and drive alignment across teams.

Want to make your impact in a profitable high-growth company Apply now!

Since day one weve been committed to having a diverse inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity equity and inclusion.

We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Required Experience :

Director

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1