Client Specialist, Benefits

Lloyd Sadd Edmonton, Edmonton, Alberta, Canada

Job Description

Posted Friday, October 25, 2024 at 6:00 AM

Lloyd Sadd is a Navacord broker partner, one of Canada’s largest insurance, group benefits and pension providers. Our goal is to provide our clients with expert advice in risk management, employee wellbeing and insurance. With multiple locations in Alberta and BC, we take pride in our ability to attract exceptional talent and build top performing teams who deliver the best results for our clients. Lloyd Sadd invests time to understand our clients, reducing their total cost of risk, and helping them build stronger organizations.

We Listen. We Think. We Deliver.

THE ROLE

The Client Specialist plays a vital support role focused on addressing inbound queries and aiding with clients of all sizes. Internal collaboration is key for developing innovative solutions that guarantee Client satisfaction. The Specialist has a deep understanding of client needs and continuously evolves their knowledge of business dynamics. This role is crucial in enhancing and supporting the overall client experience.

As a Client Specialist, you are an Artisan that is accommodating and analytical while producing highly precise and accurate work. You are collaborative but can work diligently on independent tasks.

As an Artisan you:

• Produce highly precise and accurate work
• Prefer structure within everyday tasks
• Are analytical and strategic through problem solving
• Are highly detail-oriented

WHAT YOU’LL DO:

• Most importantly, you will lead by example, live our values, and drive business relationships for the company through providing exceptional customer service.
• Provide timely and accurate responses to inquiries, addressing concerns and offering solutions to meet client needs.
• Collaborate with internal teams to develop innovative solutions and overcome obstacles to client satisfaction.
• Navigate complexity in client portfolios, demonstrating creative problem solving.
• Demonstrate ownership, urgency, and adherence to timelines in all client engagements and internal projects.
• Anticipate client needs and the impact of processes, addressing special client calls and inquiries with strategic insight and agility.
• Expand industry knowledge on an ongoing basis.
• Other duties as required.

WHAT WE REQUIRE:

• An academic background consisting of post-secondary education, certificates, industry programs, etc.
• An interest in additional education/designations or the willingness to obtain LLQP License if required.
• Strong problem-solving skills and ability to think creatively to address client needs.
• Excellent communication skills, both written and verbal, with the ability to build rapport and influence stakeholders.
• Ability to thrive in a dynamic environment and adapt to changing client needs.
• Proficiency with Microsoft Office Suite.
• Bonus points: Knowledge of products and processes of insurance carriers.

Lloyd Sadd is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.