Client Solutions Manager, Marine (Pleasure Craft)

Arthur J. Gallagher & Co. (AJG); Mississauga; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Solutions Manager to join their dynamic team. In this role, you will be pivotal in delivering outstanding customer service to clients in the marine insurance sector. Your responsibilities will include managing client portfolios, guiding new clients through policy processes, and identifying opportunities for business growth. This position offers a hybrid work environment, allowing for flexibility while fostering collaboration. If you are passionate about risk management and customer relations, this is an exciting opportunity to make a significant impact in a supportive and inclusive workplace.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Paid sick days

Employee referral bonus program

Qualifications

• Minimum two years’ experience in personal lines insurance required.
• R.I.B.O licensed or ability to become nationally licensed.

Responsibilities

• Manage a portfolio of clients, ensuring exceptional customer service.
• Identify upselling opportunities and drive new business acquisition.

Skills

Verbal Communication

Written Communication

Customer Relationship Management

Insurance Knowledge

Problem-Solving

Education

University Degree

College Diploma

CAIB Designation

CIP Designation

Tools

Epic

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher Skippers' Plan is a specialized division of Gallagher with a long history of providing marine (pleasure craft) insurance in Canada. Gallagher's Skippers' Plan team is looking for a Client Solutions Manager (licensed insurance broker/agent) who will be working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding new clients with purchasing a policy or through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you'll make an impact

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships
• Grow Gallagher Skippers’ Plan Portfolio through new business acquisition activities
• Represent Gallagher Skippers’ Plan at Shows and Events
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Identify upselling and cross-selling opportunities, driving the creation of quality leads
• Consistently acting to upgrade insurance market knowledge, looking out for new products and policy changes

About you

• Minimum of two years’ experience in personal lines insurance
• Pleasure Craft Marine experience an asset
• R.I.B.O licensed (Nationally licensed or ability of becoming nationally licensed)
• University Degree or College Diploma, CAIB and/or CIP designation an asset
• Comprehensive and effective verbal/written communication skills
• Strong written & verbal communication skills
• Knowledge of Epic an asset

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.