Client Solutions Manager, Commercial Mid-Market

Arthur J. Gallagher & Co. (AJG); Dieppe; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Client Solutions Manager, where your expertise in insurance and customer service will shine. In this dynamic role, you'll manage a diverse portfolio of commercial clients, ensuring their needs are met with exceptional service. Collaborate with a talented team in a hybrid work environment, balancing remote work with in-office collaboration. This is your chance to make a significant impact in risk management while enjoying a range of competitive benefits. If you're passionate about building relationships and solving problems, this opportunity is perfect for you.

Benefits

Flexible medical & dental coverage

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Paid sick days & personal days

Employee referral bonus program

Qualifications

• 3+ years of insurance experience preferably in a brokerage.
• Strong communication skills and solution-oriented mindset.

Responsibilities

• Manage a portfolio of commercial clients and drive business retention.
• Respond to client inquiries efficiently and maintain strong relationships.

Skills

Customer Relationship Management

Bilingualism (French and English)

Insurance Knowledge

Communication Skills

Problem-Solving

Education

Insurance Broker’s License

CAIB Certification

Tools

EPIC

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Our Commercial team in the Atlantic is hiring! We are looking for a Client Solutions Manager to join our growing team.

As the Client Solutions Manager, reporting to the Team Lead of Client Solutions, you will be working directly with our commercial clients with delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you'll make an impact

• Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy updates

About you

• Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
• Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
• People love working with you, and you with them!
• Being in a fast-paced, dynamic environment brings out the best in you. You are always able to prioritize effectively which allows you to exceed client expectations every time!
• Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
• Bilingualism. Ability to communicate with clients and colleagues in both French and English

Education and Experience

• Highly tech-savvy, with an ability to learn new systems, tools and processes
• 3+ years of insurance experience preferably within a brokerage environment
• CAIB or other relevant insurance certifications and or designations are highly valued in this role
• Active and in good standing Insurance Broker’s License
• Knowledge of EPIC is considered an asset #LI-SS1 #LI-Hybri

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.