Client Solutions Manager - Commercial Lines

Gallagher; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Solutions Manager to deliver exceptional service and manage client accounts. This role is pivotal in ensuring client satisfaction and retention while driving additional service sales. You will collaborate with a talented team to provide tailored risk management solutions. If you are passionate about client service and enjoy a dynamic work environment, this opportunity is perfect for you. Join a company that values diversity and inclusion, and offers a supportive workplace culture where your contributions make a real impact.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Opportunity for flexible work arrangements

Paid sick days & personal days

Employee referral bonus program

Qualifications

• Post-secondary education preferred with client service experience.
• RIBO License and proficiency in Microsoft Office required.

Responsibilities

• Manage a group of accounts and build client relationships.
• Lead the renewal process with the Production team.
• Coordinate resources to address client risk management needs.

Skills

Client service experience

Claims management experience

Strong written and verbal communication

Financial competence

Technology proficiency

Education

Post-secondary degree or diploma

RIBO License

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The Client Solutions Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations.

This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

How you'll make an impact

• Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
• Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
• Coordinates appropriate resources to address the client's risk management needs.

About you

• Post-secondary degree or diploma preferred, coupled with client service and/or claims management experience.
• RIBO License required.
• Proficiency in Microsoft Office. Appropriate licensing as required.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial competence.
• Proficient in using technology as a tool to enhance productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP including a company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

We value inclusion and diversity.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.