Client Solutions Engineer

Worky; Vancouver; On-site; CAD 115,000 - 145,000; Full time

Benefits offered by this job

Flexible PTO

Employee Stock Options

Work with like-minded people

Social Initiatives

Job summary

Cover Genius in Vancouver (Canada) seeks a Client Solutions Engineer on the Product Team to articulate the value of our product offerings, guide partners through integration, and support post-implementation. You will design tailored solutions, communicate complex concepts to diverse stakeholders, and drive successful partner outcomes.

The role requires strong programming and web tech experience, 5+ years in a client-facing role, and the ability to manage multiple engagements with

Qualifications

• Five or more years programming experience in Python, JavaScript, Java, or PHP.
• Five or more years of experience with web technologies such as HTTP, HTML, JSON, etc.
• Five or more years of customer-facing experience in sales, sales engineering, consulting or related function.
• Strong strategic, analytical and tactical skills; must be able to create plans and then execute with a cross-functional team.
• Experience in managing technically complex products in a B2B technology environment.
• Proven ability to communicate complex ideas clearly, both verbally and in writing.
• Excellent presentation and organizational skills.
• Bachelor's degree in a relevant field; postgraduate degree desirable.

Responsibilities

• Work with Partnership team to assist with new partnership opportunities, prepare technical sales material, develop POCs and support demonstrations to win new business.
• Design optimal solutions to ensure minimal technical issues and provide the ideal customer experience.
• Develop an in-depth understanding of Cover Genius product technology and architectures.
• Identify, troubleshoot, reproduce, and determine root causes of issues with partner integrations.
• Use SQL, BigQuery, Data Studio to identify and present actionable growth opportunities to partners.
• Support multiple partner engagements concurrently, managing stakeholders for timely integrations.
• Identify opportunities to improve processes and automate activities to optimise client engagements.

Skills

Python

JavaScript

Java

PHP

HTTP

HTML

JSON

Customer-facing

Sales engineering

Strategic thinking

Analytical skills

Documentation and writing

Communication

Presentation skills

Education

Bachelor's degree in a relevant field

Tools

SQL

Google BigQuery

Google Data Studio

Job description

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

About the Role

As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.
To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

• Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
• Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
• Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations
• Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
• Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
• Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements

Skills & Experience

What you will bring:

• 5 or more years programming experience in Python, JavaScript, Java, or PHP
• 5 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
• 5 or more years of customer-facing experience in sales, sales engineering, consulting or related function
• Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
• Experience in managing technically complex products in a B2B technology environment
• Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
• Excellent presentation and organizational skills
• Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What you will have:

• Attention to Detail
• Strong Presentation Skills
• Bias to Action
• Commitment to continuous learning and improvement
• Resilience and adaptability
• Excellent team collaboration
• Customer first focus and attitude
• Exceptional problem solving skills
• First class communication skills

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.

*This position offers a base salary range of C$115,000 to C$145,000 annually.