Client Services Technician / Shipper - Receiver

Air Liquide; Cranbrook; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare service provider in Cranbrook is seeking a Client Services Technician to deliver homecare equipment and educate patients on proper use and maintenance. This position requires driving experience, strong communication skills, and a college diploma. You will ensure quality patient care while adhering to safety and regulatory standards. The role offers competitive wages and opportunities for advancement.

Qualifications

• 2-3 years of consecutive recent driving / delivery experience.
• 2-3 years Customer service experience in a healthcare setting.
• Clean and valid driver's abstract.

Responsibilities

• Transport, deliver and install homecare equipment.
• Educate patients on equipment use and maintenance.
• Document client care and services accurately.

Skills

Strong written and oral communication skills

Basic computer / tablet skills

Knowledge of respiratory home care equipment

Basic mechanical / repair skills

Customer service experience

Education

College Diploma or equivalent education and experience

Licensed Practical Nurse or Care Aid Certification

Job description

Overview

RClient Services Technician / Shipper - Receiver (Open)

Location : Cranbrook BC - 1000 Cranbrook St (057) - Respiratory therapy

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world.

How you contribute and grow

The Client Service Technician (CST) transports, delivers and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service. The CST delivers quality patient care by educating patients on the proper use, maintenance and troubleshooting of the equipment. The CST will carry out all responsibilities in keeping with Air Liquide Home Healthcare Canada\'s safety and quality practices.

• Contributes to team effort by supporting other team members to satisfy both internal and external customers.
• Complies with organizational vehicle policies and procedures and highway rules and regulations. Ensures safe supply of gases to clients homes and transporting gases according to procedures and regulations.
• Inspects vehicle before and after use; documents inspection. Maintains a clean vehicle and ensures it is stocked with necessary PPE, safety equipment, tools and other supplies.
• Meets client needs by delivering products according to schedule and as required.
• Sets up homecare equipment at patients\' home, provides training to new clients and responds to requests from current clients. Provides client education on equipment function, maintenance and troubleshooting. Performs technical checks and reviews safety instructions with clients. Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick-up of equipment.
• Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers instructions; troubleshooting malfunctions; when work exceeds CST qualifications, manages downstream workflow and handles required documentation.
• Performs warehouse duties in the branches they cover by stocking shelves, shipping and receiving of products and equipment, cleaning and disinfection of patient equipment.
• Documents client care and services by completing clear, accurate and timely delivery records.
• Maintains client confidentiality as per Air Liquide Healthcare policy agreements and local regulations.
• Protects clients and employees by adhering to infection control policies and protocols.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Complies with applicable certification requirements and makes recommendations to management on needed actions.
• Provides after hour service to clients by participating in branch on-call rotation.
• Support RRT and other health professionals as appropriate with remote patient assessment via teleconsultation, video conferencing or telephone follow up.
• Collaborate with the clinical team to ensure the effective use of product and treatment.
• Contributes to a safe working environment by participating in safety meetings and initiatives, working in a safe manner and encouraging others to do so and reporting unsafe occurrences and/or practices.
• Ensures correct loading of vehicle by identifying product requirements for the day/week and unloading product or material in compliance with safety and legislative requirements.
• Other duties as required.

Are you a MATCH

• Licensed Practical Nurse or other allied health professional considered an asset
• Care Aid Certification considered an asset
• College Diploma and/or equivalent combination of education and experience required
• Strong written and oral communication skills (verbal and written) in English
• Basic computer / tablet skills
• Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
• Basic mechanical / repair skills
• 2-3 years of consecutive recent driving / delivery experience
• 2-3 years Customer service experience in a healthcare setting
• Clean and valid drivers abstract

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualification and other job-related reasons. This is a union position with a wage of $30.40 per hour and opportunities for advancement.

Disclaimer: The job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.