Client Services Support, Eastern Canada

ALS; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global scientific testing firm is looking for a Client Services Support representative in Ontario. This role involves supporting the Client Services team, managing client accounts, ensuring high-quality service, and assisting with business development. Ideal candidates will have a strong customer service focus, excellent organizational and communication skills, and a relevant degree or diploma. Bilingual in French and English is preferred.

Qualifications

• Strong customer service focus with excellent organizational and interpersonal skills.
• Professional demeanor with the ability to interact effectively with clients and colleagues.
• Excellent verbal and written communication skills in English.
• High attention to detail with a strong commitment to quality and safety.
• Ability to multitask and perform under pressure in a fast-paced environment.

Responsibilities

• Provide day-to-day support to the ECAN Client Services teams.
• Manage interdivisional client relationships and quotes.
• Deliver high-quality client service to both external clients and global ALS branches.
• Support client onboarding.
• Assist with planning and attending local trade shows.

Skills

Customer service focus

Organizational skills

Interpersonal skills

Communication skills (English)

Attention to detail

Problem-solving

Multitasking

Microsoft Office proficiency

Education

Degree or Technical Diploma in Geological or Chemical Sciences

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Position

Client Services Support, Eastern Canada (CS2)

Location: ALS Geochemistry, Sudbury

Reports to: Director of Client Services, Geochemistry, North America

General Accountability

This role supports the North America Client Services team by handling a variety of responsibilities, including daily operations, managing interdivisional and small client accounts, onboarding new clients, and assisting with client appreciation events and business development activities. The goal is to ensure clients receive accurate, efficient service while upholding a high professional standard both internally and externally.

Specific Responsibilities

• Provide day-to-day support to the ECAN Client Services teams, including CPT creation and checking, quote generation and review, data file extraction, and completion of vendor forms.
• Manage interdivisional client relationships and quotes, including those from ALSE, ALS Metallurgy, and other international ALS divisions.
• Deliver high-quality client service to both external clients and global ALS branches by providing accurate information on analytical methods, quality control processes, and turnaround times.
• Support client onboarding to ensure a smooth and professional transition to ALS services.
• Assist with answering emails in the ECA Client Services inbox.
• Maintain and update client contact information in the GEMS system.
• Assist with planning and attending local trade shows, including registration, booth setup, and logistical support.
• Support regional client appreciation events, including invitation management and event setup.
• Contribute to business development activities by organizing promotional materials, assisting with event logistics, coordinating travel arrangements, and managing registrations.
• Coordinate and manage client sample returns from multiple laboratories, as needed.
• Distribute failed reports to global stakeholders in a timely and organized manner.
• Prepare turnaround time (TAT) reports for top-tier clients, as required.
• Respond to client phone calls on the Client Services phone line, providing accurate and helpful information.
• Keep internal departments and Account Managers informed of client updates, special instructions, and inquiries.
• Adhere to all ALS health and safety policies and procedures and comply with established safety regulations.
• Perform other duties as assigned by the manager.

Knowledge, Skills & Abilities

• Strong customer service focus with excellent organizational and interpersonal skills;
• Professional demeanour with the ability to interact effectively with clients and colleagues;
• Excellent verbal and written communication skills in English;
• High attention to detail with a strong commitment to quality and safety;
• Ability to multitask and perform under pressure in a fast-paced environment;
• Proficiency in Microsoft Office applications, particularly Word and Excel (intermediate level).
• Strong problem-solving abilities and sound judgment in handling time-sensitive and escalated issues.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Demonstrates integrity, creativity and adaptability in daily tasks.

Required Qualifications

• Knowledge of the periodic table of elements is essential.
• Bilingual (French/English) preferred.
• Recognized Degree or Technical Diploma in Geological or Chemical Sciences or a related field is preferred.
• Previous experience in mineral exploration, a laboratory environment, or a related service industry is preferred.
• Prior experience in a customer service role is preferred.

Physical Demands

• Ability to sit at a desk and perform general office duties, including routine administrative tasks.
• Ability to work at a computer for extended periods (up to 8 hours per day).
• Ability to communicate effectively via telephone and email without assistance.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values shape how we work, how we treat each other and how we recognise excellence. We support you to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

EveryOne Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by law. We invite resumes from all interested parties, including women, First Nations Métis and Inuit persons, members of minority groups, and persons living with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.