Client Services Representative - St. John's

freelance.ca; San Juan de Terranova; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading environmental company is seeking a Client Services Representative to enhance client experiences in St John's NL. The role entails managing client inquiries, developing strong relationships, and ensuring timely communications while supporting team dynamics. Join us for competitive benefits and a dynamic work environment.

Benefits

Comprehensive health, dental, and vision care.

Paid vacation and flexible sick time.

Employee Assistance Program (EAP).

Long-term disability and life insurance.

Qualifications

• Minimum 3 years of laboratory or customer service experience.
• Confident computer skills, especially in Outlook and Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Provide clients with technical information and manage overall client experience.
• Develop relationships with clients through meetings, correspondence, and calls.
• Handle work orders and ensure timely communication.

Skills

Customer rapport building

Attention to detail

Time management

Communication

Education

Diploma / Degree in Science

Tools

Laboratory Information Management Systems (LIMS)

Microsoft Office

Excel

Job description

we are currently looking for a Client Services Representative (CSR) to join our Environmental Division based out of our St John's NL location. The Client Services Representative (CSR) is responsible for providing clients with technical information based on client needs and administers overall client experience.

What you will be doing :

• Strive to employ our mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by : Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)Communicating when sample integrity issues ariseProactively informing clients when delays with TAT arise in the labProviding recommendations to management team regarding additional packages / report formats based on customers’ requestsCoordinating with Lab and other operations regarding client projects and reanalysisEffectively communicating the status of projects and updates in the laboratory to clientsUpdating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the department

What you bring to the table :

• Minimum Diploma / Degree in Science or equivalent relevant experience
• Minimum 3 years laboratory or customer service experience
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
• Excellent communication skills both verbal and written; confident telephone communications essential
• Patience; customer rapport building skills are essential
• Excellent organization and time management skills
• Attention to detail for routine tasks and commitment to quality standards
• Ability to work independently under pressure
• Previous Customer Service experience and team-oriented focus is essential

Why Join Us?

we recognize and value our employees by offering a competitive benefits package, including :

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.

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