Client Services Representative - Full Time

Broadstreet Properties Ltd.; Winnipeg; Híbrido; CAD 51 000 - 94 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company share ownership program

Pension and RRSP matching

Paid volunteer days

Resumo da oferta

Petline Insurance, part of Definity, seeks a Policy Risk Analyst to evaluate risks in pet health policies. You will review veterinary records and adjust policy parameters, including exclusions, to keep risk at manageable levels.

Requirements include a Veterinary Technology program graduate, 3 years in a veterinary practice, strong communication, and ability to work independently in a collaborative team, with bilingual French/English an asset. Hybrid work option available.

Qualificações

• Graduation from an accredited Veterinary Technology program.
• 3+ years’ experience in a veterinary practice, preferably small animals.
• Bilingual French/English is an asset.

Responsabilidades

• Evaluate risks for pet health insurance policies by reviewing veterinary records.
• Adjust policies by adding or removing exclusions to keep risk within acceptable levels.
• Provide guidance on risk assessments to cross-functional teams (Insurance Advisors, Territory Managers, Claims Adjusters).
• Engage with leadership to seek input on complex risks and customer issues.
• Prepare and distribute policy documents to policyholders.

Conhecimentos

Strong communication

Independent work

Team collaboration

Critical thinking

French/English bilingual (asset)

Formação académica

Veterinary Technology program graduate

Descrição da oferta de emprego

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Reporting to the Team Lead, Policy Risk Analyst, the primary responsibility of the Policy Risk Analyst is to evaluate the potential insurance risks associated with pet health insurance policies. The Policy Risk Analyst will examine and analyze veterinary medical records, making necessary adjustments to policies, which may include adding exclusions to new policies or modifying or removing exclusions from existing policies. This role is essential in maintaining risk levels within acceptable and manageable limits for Petline Insurance.

To support effective and efficient risk assessments of pet health insurance policies, the Policy Risk Analyst is expected to possess a solid understanding of veterinary medicine, particularly regarding canine and feline anatomy and physiology, as well as techniques for diagnosing and treating injuries and diseases. Knowledge of treatment modalities, including pharmaceuticals and their interactions, alternative treatments, and preventive health care practices is essential for this position. Additionally, the Policy Risk Analyst should be familiar with the regulatory requirements and legislation pertinent to veterinary clinics and professionals.

What to Expect

Support sustainable and profitable business outcomes by reviewing veterinary medical records to identify potential risks and their severity and adjusting new and existing pet health insurance policies as necessary.

Consistent policy risk analysis and decision making that align with established business procedures and policies.

Offer specialized guidance and support for risk assessments and policy parameters to cross-functional teams at Petline, such as Insurance Advisors, Territory Managers, and Claims Adjusters.

Engage with the Team Lead, Policy Risk and/or additional departmental leadership to seek their input and guidance on complex risks and customer complaints.

Facilitate positive customer experience by engaging in discussions regarding policy risk assessment results with customers and veterinary clinic staff.

Prepare and distribute official policy documents to policyholders.

Remain informed about current trends in veterinary medicine, as well as updates to regulations and standards in the field.

Adherence to relevant insurance regulations and compliance standards specific to Property insurance, with relevancy to pet insurance.

Implement veterinary continuing education knowledge to enhance job performance.

What you Bring

Graduation from an accredited Veterinary Technology program

Minimum 3 years’ experience working in a veterinary practice, preferably small animal

Bilingual French/English an asset

Strong written and verbal communication skills

Professional, friendly, and courteous in all interactions with colleagues or customers

Capable of working independently without supervision and collaborate effectively within a team environment

Proven commitment to achieving individual and team goals

Proficient in applying critical thinking techniques

Salary Range: $51,300-$94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).