Client Services Representative

NVA Canada; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading veterinary service provider in Kelowna is seeking a part-time Client Services Representative. The ideal candidate will be an animal lover with experience in a customer-facing role, ensuring excellent patient care and assisting with various administrative tasks. The job requires strong communication skills and proficiency in Microsoft 365. This position offers a flexible schedule and competitive wages starting at $20 - $24 per hour, along with additional benefits.

Benefits

Flexible schedule

Competitive wages

RRSP matching plan

Wellness Spending Account

Extended health benefits

Opportunities for CE

Staff discounts

Uniform allowance

Qualifications

• Comfortable on a computer, including proficiency in Microsoft 365.
• Minimum typing speed of 60 wpm.
• Previous reception experience in a veterinary setting or relevant volunteer experience considered an asset.

Responsibilities

• Provide excellent patient care and client education.
• Manage medical files and assist with social media.
• Support the team in various tasks while ensuring a positive experience for clients.

Skills

Outgoing personality

Positive attitude

Problem-solving

Animal love

Education

Client services certification or relevant education

Tools

Microsoft 365

Job description

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Come for the medicine. Stay for the people. Grow with the opportunity.

Are you a passionate, resilient, and curious client services representative looking for a supportive, collaborative (and maybe a little chaotic) hospital? If that sounds like you, we think you’ll like it here.

Okanagan Veterinary Hospital is growing, and we’re looking for a part-time CSR to join our fantastic team in beautiful Kelowna, BC! With major renovations wrapping up this summer, our hospital is getting a fresh new look — think new dental suite, dedicated cat ward, additional exam room, and modernized reception space. It’s the perfect time to come on board and be part of this exciting new chapter.

We’re a team of animal lovers who believe in supporting one another, working hard, and laughing harder. Our team works closely together to provide excellent patient care. Whether you’re passionate about client education, medical file management, or social media, we give our CSR team the support they need to build their skills.

We see mostly cats and dogs, but… for those who like a bit of variety, pocket pets, capybaras, and even the occasional kangaroo have walked (or hopped) through our doors. Every day is different here — in the best way possible.

Here’s What You’ll Get

• A flexible schedule of weekdays and rotating Saturdays
• Competitive wages starting at $20 - $24 / hour, commensurate with experience
• RRSP matching plan to help you plan for the future
• Wellness Spending Account because your well-being matters
• Extended health benefits
• Opportunities for CE and to attend industry events
• Staff discounts for your own furry crew
• Uniform allowance
• Supportive, skilled teammates who’ve got your back
• The chance to live and work in one of Canada’s most beautiful destinations (the perfect mix of hiking and vineyards in the summer and skiing in the winter!)

What We’re Looking For

An outgoing, caring client services representative with a positive attitude

Someone who thrives working with the public, maintains professionalism, and enjoys problem solving

Comfortable on a computer, including proficiency in Microsoft 365

Minimum typing speed of 60 wpm

A love of animals, obviously

Previous reception experience in a veterinary setting or relevant volunteer experience considered an asset

Client services certification or other relevant education considered an asset

Bonus points if you bring snacks. Triple points if you share.

You bring your passion, your skills, and your love of animals — we’ll provide the rest. Apply today or email your resume and cover letter to Keira Anderson at [e-mail] and join us in delivering outstanding care, one patient at a time.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

Veterinary Services

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