Client Services Representative

Somrav Marketing Solutions; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading marketing solutions firm in Edmonton seeks a Client Services Representative to enhance client experiences in the telecommunications industry. This role involves providing exceptional customer service, managing client inquiries, and fostering relationships. The ideal candidate holds a Bachelor's degree and has 2-4 years of client-facing experience. If you thrive in a fast-paced environment and possess strong problem-solving and communication skills, apply now.

Qualifications

• 2-4 years of experience in a client-facing role within the business sector.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• A pragmatic mindset combined with creativity to drive innovation.

Responsibilities

• Provide a superior client experience by maintaining brand standards.
• Manage inquiries, requests, and upgrades through the pipeline.
• Design and implement client communication initiatives to improve follow-up.

Skills

Strong problem-solving skills

Team player

Communication skills

Education

Bachelor's degree from an accredited college or university

Job description

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they haven't even been aware of?

Are you ready to grow your career and work for a company that you believe in?

Three times yes?

Then we need to meet you!

We are looking for a Client Services Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry.

As the Client Services Representative, you will be the client's main point of contact, fostering excitement and trust.

We need someone who has successfully built, coordinated, and executed client projects from start to finish.

Our ideal candidate has a hunter-mentality and is not afraid to roll up their sleeves. What You Will Accomplish Every Day:

• Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values.
• Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
• Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and enhance client experiences.
• Manage inquiries, requests, and upgrades through the pipeline, ensuring timely processing within the client agreement.
• Understand, report, and communicate on Key Performance Indicators (KPIs) critical to the account's success.
• Design and implement client communication initiatives to improve follow-up, satisfaction, and retention.
• Ensure all standard operating procedures are followed and maintained by team members.

What You Bring to the Role:

• Bachelor's degree from an accredited college or university.
• 2-4 years of experience in a client-facing role within the business sector.
• Team player able to work collaboratively to meet goals and deadlines.
• Strong problem-solving skills with the ability to think quickly and make responsible decisions.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• A pragmatic mindset combined with creativity to drive innovation.

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