Enable job alerts via email!
A community service organization in Burnaby is seeking a Client Services Representative to provide exceptional client service in child maintenance administration. The role involves client engagement, conflict resolution, and accurate database management. The ideal candidate possesses a high school diploma and three years of client service experience. This full-time position offers a salary starting at $44,411 per year and a comprehensive benefits package.
Join to apply for the Client Services Representative role at BC Family Maintenance Agency (BCFMA)
1 day ago Be among the first 25 applicants
Join to apply for the Client Services Representative role at BC Family Maintenance Agency (BCFMA)
Do you take pride in helping others and providing excellent client service? Keep reading to find out how this role may be a great fit for you!
The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians, offering supports that strengthen families, so that they may achieve their full potential and secure the best possible future for their children. We are committed to promoting equity, anti-racism and multi-culturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts.
BCFMA is committed to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Declaration on the Rights of Indigenous Peoples Act , and the Truth and Reconciliation Commission’s (TRC) Calls to Action. Through fostering respectful and collaborative relationships with Indigenous partners and stakeholders, BCFMA delivers on government’s priorities.
We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). We are passionate about what we do and the clients we serve and we are proud of delivering exceptional service in a client-focused way.
The BCFMA is currently looking for qualified candidates to join our Client Service Representative team in our Burnaby office.
The Client Services Representative (CSR) is the first point of contact between the BCFMA program staff, recipients, payors and other community participants. The CSR role is responsible for maintaining and promoting effective communication with a client-centric focus. The CSR actively responds to clients’ enquiries, resolves conflicts and issues, updates the database, and performs administrative tasks as assigned. The CSR role requires knowledge of BCFMA program operations and the ability to respond to questions in accordance with policies, procedures, and legislation. The CSR is an essential member of the client and case management team in the operations department.
Accountabilities
Job Requirements
Education
Experience
Knowledge, Skills and Abilities
Security Screening
Why work at BCFMA
You say you want a career where you can make a difference - don’t delay and apply today!
The starting salary for this position is $44,411 per year. This is a unionized position and is covered by the BCGEU / BCFMA collective agreement. An eligibility list may be established to fill future temporary and permanent vacancies.
We would like to thank all candidates for their interest, however only those being considered for this role will be contacted.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Individual and Family Services
Referrals increase your chances of interviewing at BC Family Maintenance Agency (BCFMA) by 2x
Get notified about new Client Services Representative jobs in Burnaby, British Columbia, Canada .
Burnaby, British Columbia, Canada 1 week ago
White Rock, British Columbia, Canada 2 weeks ago
Burnaby, British Columbia, Canada 1 month ago
Burnaby, British Columbia, Canada 1 month ago
Specialist, Customer Service Representative
Burnaby, British Columbia, Canada 2 weeks ago
White Rock, British Columbia, Canada 1 week ago
Coquitlam, British Columbia, Canada 2 weeks ago
Part Time Cast Member - Cineplex Park Royal Cinemas and VIP
Seasonal Customer Experience Representative
Burnaby, British Columbia, Canada 1 day ago
Delta, British Columbia, Canada 6 days ago
Burnaby, British Columbia, Canada 22 hours ago
Surrey, British Columbia, Canada 1 week ago
Burnaby, British Columbia, Canada 1 week ago
Surrey, British Columbia, Canada 11 hours ago
City of Langley, British Columbia, Canada 5 days ago
Surrey, British Columbia, Canada CA$35,000.00-CA$37,000.00 1 month ago
Richmond, British Columbia, Canada 4 days ago
Surrey, British Columbia, Canada 3 months ago
Customer Services Representative FT - Newton Branch
Surrey, British Columbia, Canada 2 days ago
Burnaby, British Columbia, Canada 1 day ago
New Westminster, British Columbia, Canada 1 month ago
Customer Service Team Member - Full-Time
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr