Client Services Manager - Security Services

Securiguard; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading security solutions provider is seeking a Client Services Manager in Burnaby. This role involves leading daily operations, ensuring client satisfaction, and managing security solutions across multiple sites. The ideal candidate will have 3-5 years of experience in security operations management and strong communication skills. Join a team that values innovation and growth, and make a meaningful impact in a dynamic environment.

Benefits

Opportunities for growth

Recognition for excellence

Diverse and inclusive work environment

Qualifications

• 3-5 years of managerial security operations experience.
• Proven ability to build and lead high-performing teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Build and maintain client relationships.
• Manage a portfolio of accounts ensuring service excellence.
• Develop and implement security solutions tailored to client needs.

Skills

Leadership

Client relationship management

Operational management

Communication skills

Financial analysis

Tools

Microsoft Office

Job description

Job Description

About Securiguard

At Securiguard, our purpose is to make people feel safe. We foster an environment where our employees feel supported, valued, and empowered. With over 4,000 security and safety professionals across Canada, we lead in sectors such as corporate security, retail, property management, industrial projects, aviation, marine, government, and resources.

About the role

The Client Services Manager will lead and support the daily operations and service delivery across the Pacific Region. Responsibilities include ensuring client satisfaction, operational efficiency, and employee performance at multiple sites. The role involves overseeing scheduling, compliance, training, incident response, and maintaining communication with clients and staff. It plays a vital role in meeting contractual obligations and achieving regional performance goals through leadership and strategic oversight.

Day-to-day responsibilities:

1. Build and maintain client relationships, acting as a trusted security solutions advisor.
2. Manage a portfolio of accounts, ensuring service excellence and contract compliance.
3. Develop and implement security solutions tailored to client needs.
4. Ensure compliance with contractual and legislative requirements.
5. Manage new business start-ups and transition planning.
6. Lead incident response and manage critical situations.
7. Establish and monitor KPIs, providing regular performance reports.
8. Negotiate contract renewals and rate adjustments.
9. Ensure shifts are staffed with qualified security professionals.

Knowledge requirements:

• Understanding of relevant government and security legislation in British Columbia.
• Knowledge of security operations, including schedule management, security systems, incident reporting, and installation.
• Financial acumen related to margin maintenance, client/site financial analysis, and spend control.

Qualifications:

• Proven leadership with experience building and leading high-performing teams.
• Minimum 3-5 years of managerial security operations experience.
• Successful track record in client relationship management and business development.
• Operational experience managing large teams across multiple sites.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and exercise sound judgment.
• Experience drafting policies, procedures, reports, and duty rosters.
• Proficiency in Microsoft Office and strong organizational skills.
• Valid Class 5 BC Driver's License and access to a vehicle.
• Understanding of financial and cost drivers in security.
• Sales or management training is an asset.

Why Join Us?

We are proud of our reputation for excellence, innovation, and inclusion. As Canada's largest K-9 detection and screening division, we serve major cities, small towns, and remote locations by air, land, and sea.

Our success is driven by our people. We are proud winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy. We value diversity, fostering an environment of equal opportunity and fresh ideas.

At Securiguard, we uphold our R.E.A.C.H. values: Respect, Empathy, Accountability, Courtesy, Honesty.

Join a team that values collaboration, innovation, and growth. This role offers a chance to make a meaningful impact by ensuring a seamless and welcoming environment.

Ready to join us? Apply today!