Client Services Manager – Healthcare Security

Securiguard; Red Deer; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading security firm in Canada is seeking a Client Services Manager for Healthcare Security in Alberta. The role involves managing client relationships, overseeing healthcare accounts, and implementing security solutions. Candidates should have 3-5 years managerial experience in healthcare security, a CHPA designation, and strong communication and negotiation skills. This position offers the opportunity to make an impactful contribution to the organization.

Benefits

Opportunities for professional growth

Diversity and inclusion initiatives

Recognition for excellence and innovation

Qualifications

• 3-5 years of managerial security experience in healthcare.
• Valid Class 5 Alberta Driver’s License and access to a vehicle.
• Proven leadership and team management skills.

Responsibilities

• Manage client relationships and become a trusted security solutions resource.
• Oversee healthcare accounts ensuring service quality and compliance.
• Identify new business opportunities and build relationships in healthcare.

Skills

Client relationship management

Healthcare industry knowledge

Security expertise

Communication skills

Negotiation skills

Education

CHPA designation or in progress

Tools

MS Office

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. Our environment supports, values, and empowers our employees. With over 4,000 security professionals across Canada, we lead in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About the Role

We are seeking a Client Services Manager - Healthcare Security to oversee our Healthcare Security sector in Alberta. This role focuses on growth, strategic partnerships, and expanding our presence in healthcare. The ideal candidate has a strong background in business development, healthcare industry knowledge, and security expertise.

The Day-to-Day Responsibilities:

• Manage client relationships and become a trusted security solutions resource.
• Oversee healthcare accounts, ensuring service quality and contract compliance; significant on-site presence required.
• Recommend and implement security solutions and risk strategies.
• Ensure contractual and legislative compliance.
• Manage start-ups and transition plans for new business.
• Handle incident response and command.
• Manage KPIs and reporting.
• Identify new business opportunities and build relationships in healthcare.
• Lead negotiations and close deals to meet revenue and market share goals.
• Conduct market research and analyze industry trends and regulatory changes.

Knowledge Requirements:

• Understanding of Alberta government and security legislation.
• Security operations, schedule management, CCTV, access control, incident reporting.
• Financial management, including margin and spend control.

Qualifications:

• 3-5 years of managerial security experience in healthcare.
• CHPA designation or in progress, with active IAHSS membership.
• Deep understanding of healthcare security challenges and regulations.
• Proven leadership and team management skills.
• Strong communication, negotiation, and interpersonal skills.
• Experience with policy writing, reporting, and staffing adjustments.
• Proficiency in MS Office; valid Class 5 Alberta Driver’s License and access to a vehicle.

Why Join Us?

We pride ourselves on excellence, innovation, and inclusion. Recognized as Canada's largest K-9 detection division, we operate nationwide by air, land, and sea.

Our success is driven by our people. We are proud winners of Canada's Most Admired Corporate Culture (2021, 2024) and the Canadian HR Award for Best Learning & Development (2024). We value diversity and foster an environment of equal opportunity, innovation, and meaningful solutions.

Our R.E.A.C.H. values:

• Respect
• Empathy
• Accountability
• Courtesy
• Honesty

Join a team that values collaboration and professional growth. This role offers a chance to make a meaningful impact by ensuring smooth operations at our headquarters.

Ready to join us? Apply today!