Client Services Manager – Healthcare Security

Securiguard Services Ltd.; Lethbridge; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading security services provider is seeking a Client Services Manager for Healthcare Security in Alberta. This role involves managing healthcare security contracts, driving growth, and maintaining client relationships. Ideal candidates will have a proven track record in security management within the healthcare sector. Strong leadership, negotiation skills, and analytical abilities are essential. Join a team valuing excellence and innovation. Apply today!

Qualifications

• 3 to 5 years' security experience in a managerial capacity within Healthcare Security.
• Deep understanding of healthcare industry dynamics and security challenges.
• Proven success in building and leading teams.

Responsibilities

• Manage a book of business for strategic Healthcare accounts.
• Lead client negotiations and close deals.
• Conduct market research and competitive analysis.

Skills

Communication Skills

Leadership Skills

Negotiation Skills

Analytical Skills

Education

CHPA designation with IAHSS

Tools

MS Office

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About The Role

Securiguard is looking for a Client Services Manager - Healthcare Security who will manage a sector of our Healthcare Security vertical and healthcare security contracts in Alberta. This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.

The Day To Day

1. Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
2. Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected.
3. Recommend/implement security solutions, coverage and risk-reducing strategies.
4. Ensure all contract and legislative requirements are being met.
5. Oversee new business start-ups and transition plan implementation.
6. Incident Response and Incident Command.
7. Full accountability and management for KPI implementation and reporting.
8. Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
9. Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with existing clients.
10. Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.

Knowledge

1. Legislation - Relevant government and security legislation in Alberta.
2. Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting setup and installation.
3. Financial - margin maintenance/improvement, client/site financial analysis, spend control.

Here's What You Need

1. Minimum of 3 to 5 years' security experience in a managerial capacity within Healthcare Security.
2. Have, or be in the process of attaining the CHPA designation with IAHSS and hold active membership with IAHSS.
3. Deep understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
4. Proven success in building and leading teams, with high energy and passion for people.
5. Experience managing and supervising staff in operational settings.
6. Strong communication, interpersonal, and team leadership skills.
7. Security/service professional background with management experience in the security industry, public sector, or armed services is an asset.
8. Excellent management, influencing, negotiating, and engagement skills.
9. Sound judgment and decision-making skills, with a problem-solving approach, able to remain calm under pressure and handle incidents effectively.
10. Experience in policy writing, standing order procedures, report drafting, business case preparation, and duty roster management.
11. Proficiency in MS Office; self-motivated; results-oriented; strong analytical and organizational skills; customer service skills; sales and management training an asset; valid Class 5 Alberta Driver's License; access to a vehicle for client site visits.
12. Understanding of financial and cost drivers in the security industry.

Why Join Us?

We pride ourselves on excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions across Canada. Our success is driven by our people, and we are proud winners of Canada's Most Admired Corporate Culture award (2021, 2024) and the Canadian HR Award for Best Learning & Development Strategy (2024). We value diversity and strive to foster an environment of equal opportunity, fresh ideas, and meaningful solutions.

Our R.E.A.C.H. Values

• Respect
  • Empathy
  • Accountability
  • Courtesy
  • Honesty

Join a team that values collaboration, innovation, and your growth. This role offers more than administrative work — it's your chance to make a meaningful impact by ensuring smooth and efficient operations.

Ready to join us? Apply today!