Client Services Manager - Healthcare Security

Securiguard; Fort McMurray; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading security firm in Fort McMurray seeks a Client Services Manager - Healthcare Security to manage contracts and drive growth in the healthcare sector. The ideal candidate has 3-5 years of experience in security management within healthcare, excellent communication skills, and business development expertise. Join a team that values professionalism and encourages innovation.

Benefits

Collaborative team environment

Professional growth opportunities

Recognition awards for company culture

Qualifications

• 3 to 5 years of security management experience in healthcare.
• Possession or pursuit of CHPA designation with IAHSS.
• Valid Class 5 Alberta Driver's License.

Responsibilities

• Manage client relationships in healthcare security.
• Ensure service delivery and compliance for healthcare accounts.
• Drive growth by pursuing new business opportunities.

Skills

Security management experience

Interpersonal skills

Negotiation skills

Communication skills

Analytical skills

Tools

MS Office

Job description

Job Description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About the Role

Securiguard is seeking a Client Services Manager - Healthcare Security to manage a sector within our Healthcare Security vertical and oversee healthcare security contracts in Alberta. This pivotal role focuses on driving growth, developing strategic partnerships, and expanding our presence in the healthcare sector. The ideal candidate will possess a strong background in business development, in-depth knowledge of the healthcare industry, and proven expertise in security solutions.

The day-to-day responsibilities include:

1. Understanding client needs and leading client relationship management to become their trusted security and safety solutions resource.
2. Managing a portfolio of strategic healthcare accounts, ensuring excellent service delivery and contract compliance. Significant on-site presence is expected.
3. Recommending and implementing security solutions, coverage, and risk-reduction strategies.
4. Ensuring all contract and legislative requirements are met.
5. Managing new business startups and transition plans.
6. Handling incident response and incident command.
7. Accountability for KPI implementation and reporting.
8. Identifying and pursuing new business opportunities, building a pipeline, and establishing relationships with key healthcare stakeholders.
9. Leading client negotiations and closing deals to meet revenue and market share targets, including renewals and price increases.
10. Conducting market research and competitive analysis to stay ahead of industry trends, threats, and regulatory changes in healthcare security.

Knowledge requirements include:

• Relevant government and security legislation in Alberta.
• Security operations, including schedule management, standing orders, CCTV, access control, incident reporting, and system installation.
• Financial acumen related to margin maintenance, client/site financial analysis, and spend control.

Qualifications:

• Minimum of 3 to 5 years' security management experience in a healthcare environment.
• Possession or pursuit of CHPA designation with IAHSS and active IAHSS membership.
• Deep understanding of healthcare industry dynamics, regulations, and security challenges.
• Proven success in team leadership, high energy, and enthusiasm for people management.
• Experience managing and supervising staff in operational settings.
• Strong communication, interpersonal, and negotiation skills.
• Security or service management experience in the public sector, armed services, or security industry is an asset.
• Excellent judgment, decision-making, and problem-solving skills, with the ability to remain calm under pressure.
• Experience in policy writing, report drafting, business case development, and staffing adjustments.
• Proficiency in MS Office, self-motivated with results-driven attitude, strong analytical and organizational skills, and customer service expertise.
• Valid Class 5 Alberta Driver's License and access to a vehicle for site visits.

Why Join Us?

We pride ourselves on excellence, innovation, and inclusion. As Canada's largest accredited K-9 detection and screening division, we offer security solutions across diverse locations. Our people are our strength, evidenced by awards such as Canada's Most Admired Corporate Culture and the Canadian HR Award for Best Learning & Development Strategy.

Our R.E.A.C.H. values—Respect, Empathy, Accountability, Courtesy, Honesty—guide us. Join a collaborative, innovative team committed to your professional growth and making a meaningful impact.

Ready to join us? Apply today!