Client Services Manager (East York Toronto) (2025-2087)

Closing the Gap Healthcare; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Client Services Manager to enhance community services. The role involves overseeing operations, mentoring staff, and ensuring high-quality patient care. Ideal candidates will have a nursing background and strong leadership skills. This full-time position requires on-site presence with travel for client visits, offering a competitive compensation package and benefits.

Benefits

Group benefits including medical and dental coverage

Generous vacation policy

Comprehensive training and orientation

Culture of recognition and appreciation

Qualifications

• 5-7 years of clinical nursing experience, preferably with leadership experience.
• Active registration with the College of Nurses of Ontario as a Registered Nurse (RN).

Responsibilities

• Overseeing service delivery and ensuring exceptional client service.
• Developing a high-performing healthcare team by empowering team members.
• Managing the annual budget and exploring business development opportunities.

Skills

Leadership

Communication

Data Analysis

Multitasking

Adaptability

Education

Undergraduate degree in Nursing

Job description

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Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are looking for a Client Service Manager to lead our nursing and personal support worker team. Our next leader will be people-centric and business-savvy. The mandate of the next Client Service Manager is to raise the bar on our community services to meet the demands of an ever-growing GTA market. If your passion is rooted in clinical service and has grown to coaching and mentoring the next healthcare leaders of our community, then this role will be right up your alley.

This is a full-time permanent role, on-site based in our East Toronto office, with travel for client visits.

What You Will Be Doing

• Overseeing service delivery, ensuring smooth day-to-day operations, and providing exceptional client service and patient care.
• Developing and building a high-performing healthcare team by empowering and challenging team members.
• Supporting a collaborative environment with internal and external stakeholders to implement company goals.
• Working with leadership to develop strategies to meet quality and service goals, considering contractual obligations and KPIs.
• Managing the annual budget and exploring business development opportunities for division growth.

Skills Needed For Success

• Undergraduate degree in Nursing from an accredited institution.
• Active registration with the College of Nurses of Ontario as a Registered Nurse (RN).
• 5-7 years of clinical nursing experience, preferably with leadership experience.
• Energetic, enthusiastic, and adaptable to a fast-paced environment.
• Experience working with complex cases in healthcare settings.
• Highly organized with multitasking skills.
• Excellent communication skills, both written and verbal.
• Experience supervising healthcare professionals.
• Ability to build relationships with stakeholders.
• Strong data analysis skills focused on outcomes.

What You Can Expect

• Competitive compensation package.
• Group benefits including medical and dental coverage.
• Generous vacation policy.
• Comprehensive training and orientation.
• A culture of recognition and appreciation.
• Commitment to excellence.

Who We Are

Closing the Gap Healthcare (CTG) is a Canadian-owned, award-winning, fully accredited, and government-funded organization dedicated to providing high-quality home and community healthcare services based on ethics, compassion, and high standards.

The Not So Fine Print

This position is open to eligible Canadian workers. Accommodation will be provided during the recruitment process as per our accessibility policy. We encourage vaccination against COVID-19 and Influenza for safety. For accommodations, contact Human Resources at [e-mail].