Client Services Manager

Salex; Toronto; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading lighting agency in Toronto is seeking a Client Services Manager to oversee day-to-day operations of their Client Services Team. Key responsibilities include managing projects, liaising with teams, and ensuring compliance with standards. The ideal candidate has over 10 years of customer service experience and strong leadership skills. Join us for a fulfilling career with competitive salary and benefits.

Benefits

Competitive Salary

Amazing Benefits

Inspiring Culture

Qualifications

• 10+ years in Customer Service in a B2B environment or 3+ years in Project Coordination within the Lighting Solutions industry.
• Exceptional customer service skills with a customer-first attitude.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage team of Project Coordinators leading customer projects through their full lifecycle.
• Liaise with engineering teams, contractors, and vendors for accurate submittal packages.
• Conduct regular performance reviews and identify training opportunities.

Skills

Customer Service Skills

Project Management Skills

Organizational Skills

Attention to Detail

Leadership Skills

Tools

Microsoft Office

ERP systems (Oasis)

Job description

Job Description

About Salex : Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex!

About the Role : Reporting to the CEO, the Client Services Manager is responsible for managing the day-to-day operations of the Client Services Team to ensure a smooth process from start to end for external customers. This includes providing analytical and operational support, managing existing and new processes, implementing continuous improvement opportunities through data analysis, and monitoring team KPI metrics. The Manager also provides ongoing coaching to build a high-performance project coordination team.

Key Responsibilities :

• This functional client services management position spans between Sales, Engineering, Operations, Customer Care, and Project Execution activities.
• Project Coordination Management
• Manage a team of Project Coordinators leading customer projects through their full lifecycle.
• Lead and mentor the team, ensuring performance and professional development.
• Liaise with engineering teams, contractors, and vendors for accurate and timely submittal packages.
• Track submittal statuses and maintain detailed records in project management systems.
• Support project managers with scheduling, budgeting, procurement, and documentation.
• Ensure compliance with contract specifications, codes, and quality standards.
• Facilitate communication between internal teams and external stakeholders.
• Participate in project meetings and assist in preparing reports and updates.
• Assist with RFI and change order documentation.

Administrative Tasks and Reporting

• Handle administrative tasks such as approving time off, expense reports, and other personnel matters.
• Ensure compliance with company policies and procedures.

Team Leadership

• Conduct regular performance reviews and provide feedback.
• Identify training and development opportunities.
• Recognize and reward contributions and achievements.

Resource & Talent Management :

• Ensure proper staffing and resourcing.
• Collaborate with HR on recruitment, retention, and workforce development.
• Support internal communication to enhance cross-departmental collaboration.

Qualifications :

• 10+ years in Customer Service in a B2B environment or 3+ years in Project Coordination within the Lighting Solutions industry.
• Experience in electrical lighting with knowledge of RFI’s and submittal drawings.
• Proficiency in Microsoft Office and ERP systems (Oasis).
• Exceptional customer service skills with a customer-first attitude.
• Strong organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.
• High ethics, character, and commitment to policies.
• Initiative, teamwork, and adaptability.
• Attention to detail and accuracy.
• Leadership, problem-solving, and project management skills.

Personal Qualities :

• Driven, ethical, and respected.
• Pragmatic, solution-focused, and organized.
• Collaborative, detail-oriented, and adaptable.
• Understanding of business impacts of contracts and change orders.

Why Work With Us?

• Competitive Salary
• Amazing Benefits
• Inspiring Culture

If you're excited about joining a great company with competitive salaries, excellent benefits, and an inspiring culture, apply today and let’s build the future together!