Client Services Coordinator, Screening Mammography - BC Cancer Vancouver

Client Services Coordinator, Screening Mammography

BC Cancer
Vancouver, BC

The Client Services Coordinator hires, trains, supervises and evaluates assigned staff, and schedules and coordinates work assignments. The Client Services Coordinator performs related administrative duties such as training clerical staff in screening centres, trouble-shooting communication problems with screening centres, participating in program policy development, and makes recommendations on the client services staffing requirements for inclusion in future budgets.

What you'll do

1. Develop and manage client services processes for the screening programs by performing duties such as organizing work flow, determining priorities, and scheduling staff.
2. Resolve day-to-day issues including those related to client service issues, electronic data management, and document distribution in order to meet the needs and requirements of the various client service areas.
3. Supervise assigned clerical staff by performing duties such as hiring, training and evaluating staff, addressing performance issues and proceeding with disciplinary action as required. Identify training needs for clerical staff at screening centres. Coordinate computer and communication equipment installations and provide support including developing training modules and providing orientation and training sessions to effectively and efficiently deliver services to meet program needs.
4. Conduct periodic site visits and audits of screening center program compliance with program policies and procedures.
5. Participate in the evaluation and update of existing policies and procedures and develop, maintain and implement new and revised procedures by performing duties such as drafting procedures for recommendation to Managers and communicating information to staff.
6. Provide regular reporting of various program quality management activities such as work area summary reports and site visit reports.
7. Coordinate and input the operation appointment schedules for screening services throughout the Province. Coordinate customized computer scheduling formats for each of the screening centres, monitor centre requests for volume changes, implement schedule changes and resolve problems.

What you bring

Qualifications:

1. A level of education, training, and experience equivalent to a two year post-secondary program in a health discipline or health care administration and a minimum of four (4) years recent related experience in a clinical or business environment including two (2) years of supervisory experience in a union environment.
2. Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings.
3. Knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies:

1. Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging.
2. Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments.

You have:

1. Demonstrated competence in Microsoft Office.
2. Strong written and verbal communication skills to prepare and present training, reports and recommendations to multidisciplinary audiences.
3. Demonstrated ability to organize and prioritize work.
4. Ability to work under time pressures to meet deadlines and handle interruptions and changing priorities.
5. Willingness to travel.
6. Demonstrated ability to plan, analyze, implement and problem solve independently as well as the ability to work in the context of a team and participant centered environment.
7. Demonstrate a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression.
8. Knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

1. Join one of BC's largest employers with province-wide programs, services and operations.
2. Access to professional development opportunities through our in-house training programs.
3. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs.
4. Annual statutory holidays (13) with generous vacation entitlement and accruement.
5. PHSA is a remote work friendly employer, welcoming flexible work options to support our people.
6. Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

Job Type:

Regular, Full-Time

Salary:

$57,347 - $75,268/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience.

Location:

686 West Broadway, Vancouver BC, V5Z 1G1

Application will be accepted until position is filled.

Hours of Work:

Monday-Friday; 0900-1700/0930-1730

Requisition Number:

181948E

What we do

BC Cancer provides comprehensive cancer control for the people of British Columbia.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

PHSA's Commitment

PHSA is committed to anti-racism and equity in our hiring and employment practices. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.