Client Services Coordinator, HCA (Health Care Assistant)

Senior Helpers - Okanagan; Kelowna; On-site; CAD 50,000 - 55,000; Full time

Job summary

Join Senior Helpers in Kelowna as a Client Services Coordinator, HCA, and make a meaningful impact in senior care. This role involves developing personalized care plans, managing client records, and supervising the caregiving team. Ideal candidates will have at least 3 years of experience in the senior care industry, excellent communication skills, and a commitment to client-centered care.

Benefits

Paid vacation

Professional development and growth opportunities

Positive and supportive work environment

Qualifications

• Minimum 3 years experience in a similar role in senior care.
• Strong understanding of senior care practices and regulatory requirements.
• Certification in CPR and First Aid required.

Responsibilities

• Conduct initial assessments and develop personalized care plans.
• Supervise and support the caregiving team.
• Coordinate with medical professionals for comprehensive care.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Education

Completion of a recognized Health Care Assistant or similar program

Tools

Microsoft Office

WellSky client management software

Job description

Begin a remarkable career that will make a difference in the lives of seniors. Senior HelpersKelowna is seeking an individual to help lead our client services team! If you are a Health Care Assistant and have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes, home care or healthcare, we’d love to meet with you.

The Client Services Coordinator, HCA role at Senior Helpers provides a unique opportunity for a truly rewarding career in a field you can be proud of. By choosing to work for Senior Helpers, you’re not just giving exceptional care to our clients, but you’re gaining a genuine, in-home connection designed to give your clients the absolute best quality of life.

Responsibilities :

• Working with the Client Services team, conduct initial assessments and develop personalized care plans for new clients.
• Maintainregularcommunicationwithclientsandtheirfamiliestoensuresatisfactionwithservices.
• Superviseandsupportthecaregivingteam,providingguidanceandresolvinganyissuesthatarise.
• Coordinatewithmedicalprofessionals,therapists,andotherserviceproviderstoensurecomprehensivecare.
• Monitorandevaluatetheeffectivenessofcareplans,makingadjustmentsasneeded.
• Manageclientrecords,ensuringaccurateandup-to-dateinformation.
• Handleclientinquiriesandaddressconcernsinatimelyandeffectivemanner.
• Providing emotional support to our caregiver team, our clients and their families
• Participateinrecruitment,training,andevaluationofcaregivers.
• Promoteacultureofcontinuousimprovementandclient-centeredcarewithintheteam.
• Ensure compliance with all federal and provincial laws, regulations, and Senior Helpers policies.

Qualifications :

• Minimumof3yearsexperienceinasimilarrolewithintheseniorcareindustry.
• Strongunderstandingofseniorcarepracticesandregulatoryrequirements.
• Excellentinterpersonalandcommunicationskills.
• Abilitytohandlesensitivesituationswithempathyandprofessionalism.
• Strongorganizationalandproblem-solvingskills.
• Intermediate to advanced understanding of Microsoft Office applications (i.e. Outlook, Word, PowerPoint, etc)
• Experience with WellSky clientmanagementsoftware would be an asset.

Requirements :

• Registration with the BC Care Aide & Community Health Worker Registry
• Completion of a recognized Health Care Assistant or similar program
• Previous experience working in a healthcare setting
• Negative TB testcompleted in the past 90 days
• A negativeCriminal Record Check and Vulnerable Sector Check issued in the past 90 days
• Certification in CPR and First Aid
• Reliable transportation and flexibility to work various days / hours, including evenings and weekends

Benefits :

• Competitive starting salary ($50k-55k)
• Paid vacation
• Professional development and growth opportunities
• Positiveandsupportiveworkenvironment

Senior Helpers ofKelowna Company Culture :

Our company culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

INDCAN

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