Client Services Coordinator - Digital Fluency Training Coordinator - ITS

Humber College; Toronto; Hybrid; Full time

Job summary

Humber College is seeking a Client Services Coordinator to design and implement digital fluency training programs. This contract role entails collaborating with various college departments, developing effective training materials, and delivering engaging sessions. Candidates should possess strong communication skills and relevant educational credentials to lead training initiatives in a hybrid work environment.

Benefits

Supportive team environment

Access to tools and technology for success

Opportunities for professional development

Qualifications

• Experience in developing training materials and curriculum.
• Experience in delivering training sessions and group facilitation.
• Excellent communication and interpersonal skills.

Responsibilities

• Design and develop training programs for various departments.
• Assure effectiveness of training via assessments.
• Collaborate with external vendors for training event logistics.

Skills

Communication

Project Management

Group Facilitation

Interpersonal Skills

Education

3-year Diploma or Degree in Computer Science

Job description

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Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title: Client Services Coordinator - Digital Fluency Training Coordinator

Status: Appendix D (3-Month Contract)

Hours: 40hours per week

Faculty/Department: Information Technology Services

Campus/Location: North Campus; Hybrid

Salary: FT Support Payband I (Start $39.34 – Max $45.59)

About The Information Technology Services Department At Humber

Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors

About the Client Services Coordinator - Digital Fluency Coordinator Role:

We are seeking an experienced individual for designing, developing, and executing high-quality training programs in partnership with various Faculties and Department within the college. The ideal candidate is extremely collaborative, self-motivated, and able to implement, monitor and enhance with creativity.

Key Responsibilities Include

Develop ideas for exemplar sessions, panels, and communities of practice, selecting appropriate training methods or activities (e.g., simulations, mentoring, presentations, peer support, etc.).

• Design and develop training programs that meet the needs of the organization
• Assess instructional effectiveness and determine the impact of training
• Provide support for events and/or the support of onsite training events
• Research, recommend, design, and implement training and development strategies, plan and execute training to ensure the organization is skilled to meet current and future needs
• Provide an internal training and development consultation to business units to assist in the identification of the training/development needs of students, staff and faculty – current and future
• Work with organizations to develop specifications of course content
• Utilize needs assessment tools to determine applicability of proposed training programs
• Prepare lesson plans including the method, media, and documentation to be presented
• Instruct participants in classroom lectures and/or group sessions
• Provide collaboration & productivity tool development initiatives to improve the capability of teams utilizing collaboration tools and develop methods of assessment of teams’ collaboration & productivity potential
• Work with external vendors to plan and coordinate logistics for training events
• Refine or create course outline in conjunction with trainer for course description as appropriate, and minimum course attendance
• Collaborate on class timeline, communicate forthcoming classes to employees, and ensure appropriate staffing both internally and externally
• Provide monthly reports to management on KPIs
• Develop and maintain training materials and curriculum to support the training programs
• Deliver training sessions to clients and ensure that they are effective and engaging
• Ensure the quality of the delivery by the team delivering the training and curriculum
• Provide oversight of training programs and ensure that they meet the needs of the organization
• Continually review and enhance training programs to ensure that goals are being met and future needs are considered
• Support marketing and communications efforts related to the training programs
  
  

Position Type

Appendix D

Work Locations

North Campus

Job Family

Information Technology

Duration of Need

3 months

Deadline to Apply

June 27th, 2025

Job Posting

6/20/25

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.

Experience/Skills

• Experience in developing training materials and curriculum
• Experience in group facilitation or delivering presentations and comfortable interacting in a dynamic training situation; previous training experience is strongly preferred.
• Experience in delivering training sessions
• Excellent communication and interpersonal skills
• Strong project management skills
• Ability to work independently and in a team environment
  
  

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If you are passionate about training and development and are looking for an exciting opportunity to take your skills to the next level, we encourage you to apply for this position. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!
  
  

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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