Client Services Coordinator

DIALOG; Vancouver; On-site; CAD 57,000 - 60,000; Full time

Job summary

A multi-disciplinary design firm in Metro Vancouver is looking for a client services administrator with 3+ years of experience. The role involves client interaction, managing meeting spaces, onboarding new employees, and providing administrative support. Candidates should be detail-oriented with excellent communication skills. This position offers a salary between $57,204 - $60,000 per year along with various benefits including parental leave top-ups and professional development opportunities.

Benefits

Parental leave top-up programs

RRSP matching

Competitive medical and dental benefits

Work/life balance initiatives

Reimbursement for professional memberships

Qualifications

• 3+ years of experience in client services or similar role.
• Versatile, able to multi-task and demonstrate strong attention to detail.
• Exceptional written and verbal communication skills.

Responsibilities

• Act as experience ambassador for clients.
• Maintain and organize meeting rooms and common areas.
• Manage general phone line and redirect inquiries.
• Provide onboarding support for new team members.

Skills

Client services

Attention to detail

Communication skills

Problem-solving

Microsoft Office proficiency

Job description

Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share.

We are a multi-disciplinary practice of architects, interior designers, urban designers and planners, structural, mechanical and electrical engineers, landscape architects and sustainability experts who design for community wellbeing and urban vibrancy. We are a fun-loving bunch of big thinkers and city-shapers, who are collaborative in our approach, diverse in our perspectives, aspirational in our pursuits, and optimistic about what’s next. We’re always looking for passionate people who share our values and care as much about our communities as we do. We're proud to be a Certified B Corporation and one of Canada's Greenest Employers, committed to using our design practice as a force for good in the world.

Explore our studios and join us!

How you'll make a difference:

• Act as experience ambassador for clients and DIALOGers
• Maintain and take pride in the appearance, set-up, and organization of meeting rooms, common areas, and kitchen
• Manage the general phone line and redirect calls and general inquiries in a timely manner
• Work alongside the People & Culture, Safety, and Information Technology teams to provide a seamless onboarding experience for new DIALOGers
• Monitor and update studio travel calendar
• Coordinate meetings and manage meeting room bookingsCoordinate the setup of catering for lunch and learns, client meetings, and in-studio events
• Assist with ordering and maintaining stationery, office and kitchen supplies
• Ship and receive courier packages, including coordinating and tracking secure packages
• Provide general administrative and accounts payablesupport as required
• Assist with administrative tasks and provide project support where necessary

Who you are:

• 3+ years of experience within a client services, receptionist, or similar role
• Versatile, able to multi-task and demonstrate strong attention to detail
• Have a passion for delivering exceptional and professional client services
• Exceptional written and verbal communication and interpersonal skills are critical
• Calm and experienced in solving problems in high-pressure situations
• Self-motivated with effective management of competing priorities
• Proficient with Microsoft Office programs
• Previous experience in a professional services environment would be an asset

$57,204 - $60,000 a year

At DIALOG, we believe compensation should reflect the unique talent each person brings to our team. We look at annual market data to understand how different roles are compensated in our industry, but we also recognize that your experience, skills, location, and the impact you make all play a part in shaping your total rewards. Because of this, final offers may differ from the ranges listed — we want to make sure everyone is recognized in a manner that is fair, competitive, and true to the value they bring.

This job posting is for an existing vacancy.

Don’t meet every single requirement? We still encourage you to apply! We’re looking for future DIALOGers who are eager to learn, bring unique perspectives, and want to make a real difference in the world—even if your experience doesn’t align perfectly with every qualification.

Perks & Benefits

Parental leave top-up programs for all parents upon the birth or adoption of a child, RRSP matching, competitive medical and dental benefits coverage upon the first day of employment, discounted memberships, encouraged work/life balance with gifted time off during the holiday season and Vacation Buy-Up program, and reimbursement for professional memberships and dues are just a few of the benefits that DIALOGers enjoy.

Professional Development

DIALOG offers continued professional growth through leadership development opportunities specifically designed for our collaborative culture. Among others, some of our programs include: CoachDIALOG which equips our coaches with essential communication and feedback strategies for building great teams; Integrateducation™ supports DIALOGers in accredited continuing education opportunities; technical skills development via e-learning pathways; and financial support for relevant external learning opportunities.

Equal Opportunity

DIALOG celebrates diversity and is an equal opportunity employer. We are committed to an inclusive environment for all, free of discrimination and harassment. Employment-related decisions are made without regard to sex, religion, ethnicity, sexual orientation, disability, age and race. In accordance with DIALOG’s Accommodation Policy, accommodations for people with disabilities are available upon request for candidates throughout the selection process.