Client Services Coordinator

Upper Island Counselling; Campbell River; On-site; CAD 60,000 - 80,000; Part time

Job summary

A nonprofit counselling agency in Campbell River is seeking a part-time Client Services Coordinator. This role involves being the first point of contact for clients, scheduling their counselling sessions, and providing essential administrative support. The ideal candidate will possess outstanding communication skills and a compassionate approach to client care, contributing positively to the community.

Benefits

Flexible part-time hours

Supportive team-oriented environment

Opportunity to make a meaningful impact

Beautiful location

Qualifications

• Experience in a client-facing administrative role, preferably in healthcare/nonprofit.
• Familiarity with trauma-informed practices is advantageous.
• Calm demeanor and commitment to client care.

Responsibilities

• Manage client inquiries via phone and email with empathy.
• Schedule counselling appointments using the booking system.
• Provide administrative support to clinical staff and uphold client confidentiality.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Time-management

Client care

Tools

Client management software

Phone systems

Email

Scheduling software

Job description

Location: Campbell River, BC

Organization: Upper Island Counselling

Hours: Part-Time (12-16 hours/week)

Compensation: Competitive hourly wage, commensurate with experience

About us

Nestled in the natural beauty of Campbell River on Vancouver Island, our nonprofit counselling agency provides compassionate, accessible mental health support to individuals and families in our community, with a primary focus on our employee and family assistance program. We believe in creating a welcoming, inclusive environment to support healing and growth for all our clients.

Position Overview

We are seeking a warm, organized, and tech-savvyClient Services Coordinatorwith a keen eye for detail, to be the first point of contact for our clients. Your primary responsibility will be managing incoming phone calls and emails to schedule counselling sessions and provide information about our services, and greeting clients as they come in. You’ll play a vital role in ensuring clients feel supported and cared for from their very first interaction with UIC.

Key Responsibilities

• Respond to phone and email inquiries with empathy and professionalism
• Schedule and confirm counselling appointments for our team of counselling therapists using our booking system
• Interact effectively with our client management software, activating new client intake files and deactivating inactive client files.
• Communicate effectively with all staff, clients, and public inquiries.
• Act in accordance with our mission statement, vision statements, and values statements.
• Provide general administrative support to the Administrative Coordinator, Executive Director, and clinical team
• Uphold client confidentiality and adhere to privacy policies

Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Comfortable using email, phone systems, scheduling and client management software
• Experience in a client-facing administrative role (preferably in a healthcare or nonprofit setting)
• A calm, compassionate demeanor and a commitment to client care
• Familiarity with trauma-informed practices is an asset
• Familiarity with the region’s local services and resources an asset

Why Join Us?

• Work in a supportive, team-oriented, mission-driven environment
• Flexible part-time hours
• Opportunity to make a meaningful impact in your community
• Beautiful location with a strong sense of purpose and connection

How to Apply

Please send your resume and a brief cover letter to Kelsi Baine, Executive Director, outlining your interest in the role to [e-mail], subject line:Client Services Coordinator Application. Deadline July 25^th, 2025. Seeking early August start date, morning shifts are preferred but negotiable.