Client Services Coordinator

130011 Axium Extendicare LTC II LP; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Client Services Coordinator in Calgary, Alberta. This full-time role involves matching clients with field staff, scheduling patient care, and ensuring excellent communication and documentation. Ideal candidates will have strong customer service skills, administrative experience, and a compassionate approach to client interactions. Join a team dedicated to providing exceptional care and support to patients and their families.

Benefits

Comprehensive health and dental benefit plans

Education allowance for employees and family

Employee Assistance Program

Celebration and Recognition programs

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.

Responsibilities

• Assign appropriate staff to patients based on various factors.
• Build a care schedule for patients.
• Enter and update employee and patient data within a computerized system.
• Respond professionally to calls and electronic communication.
• Document all staff and patient interactions.

Skills

Customer service skills

Computer skills

Communication skills

Compassion and empathy

Job description

Internet service providers may also use other standard web-based technologies to analyze your movements while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites, and help determine the best use for website content, and product and service offerings. Some of this information, including the IP address, may be stored on the Extendicare Group’s Internet service provider’s server logs for extended periods of time.

Client Services Coordinator

Apply locations: Calgary, Alberta

Time type: Full time

Posted on: Posted 5 Days Ago

Job requisition id: R24267

Job Description

As a Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.

Why you’ll love working here:

• Celebration and Recognition programs
• Part time and Full-time opportunities
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do :

• Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability, and relevant skill sets
• Build a care schedule for patients
• Enter and update employee and patient data within computerized system
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
• Document and appropriately report all staff and patient interactions

What you bring :

• One year administrative or office experience is an asset
• Scheduling experience is an asset
• Strong computer skills
• Superior Customer service skills
• Ability to effectively communicate both orally and written
• Compassion and empathy when interacting with patients and their families

Time Type:

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.