Client Services Consultant

Leap Tools Inc.; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A technology company is seeking a Client Services Consultant to deliver exceptional support for their QFloors product. This role involves troubleshooting software issues, managing customer inquiries, and maintaining communication through various channels. Ideal candidates will have strong customer service skills, adaptability, and experience in client support. This position allows for remote work and encourages personal and professional growth.

Benefits

Generous time off

Work-life balance

Remote work flexibility

Qualifications

• Excellent customer service skills with professional communication.
• Ability to manage high-volume calls and emails calmly.
• Strong writing and documentation skills.

Responsibilities

• Develop a strong working knowledge of QFloors software products.
• Handle incoming customer phone calls and emails.
• Troubleshoot software-related issues for customers.

Skills

Customer service skills

Communication skills

Troubleshooting

Adaptability

Documentation skills

Education

Experience in customer support

Bookkeeping or accounting knowledge

Tools

Microsoft Windows

Google Workspace

Job description

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

Our QFloors product is an industry-leading ERP software designed specifically for the flooring industry, transforming the way businesses manage their operations through innovative and user-friendly technology. We are customer-centric, focused, and committed to embracing innovation.

About You

The Client Services Consultant is a key member of our support team, responsible for delivering exceptional service to our customers. You’ll act as a frontline resource for clients, helping them resolve software issues, understand product features, and get the most value out of their QFloors system. You’ll also collaborate with other internal teams to ensure our customers receive fast, accurate, and helpful assistance.

This role is ideal for someone curious, resourceful, and passionate about helping others succeed.

What You'll Do:

• Develop a strong working knowledge of QFloors software products and support tools.
• Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
• Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
• Assist customers by answering questions about QFloors features, functionality, and best practices.
• Troubleshoot software-related issues and walk customers through solutions.
• Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
• Accurately document all customer interactions in the support system.
• Contribute to internal knowledge base and documentation efforts.
• Stay up to date on product changes and enhancements. Collaborate with team members to improve support processes and the overall customer experience.

Requirements:

• Excellent customer service skills with clear and professional verbal and written communication.
• Ability to manage a high-volume call and email queue with a calm, helpful demeanour.
• Strong writing and documentation skills with proper grammar and spelling.
• General computer literacy and proficiency in Microsoft Windows and Google Workspace.
• Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
• Self-motivated, proactive, and dependable when working without direct supervision.
• Eagerness to learn and grow within the company.
• Prior experience in a customer support or client services role is a plus.
• Bookkeeping or accounting knowledge and/or experience is strongly preferred.
• Familiarity with the flooring industry or ERP software is helpful but not required.

About our culture:

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession with details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Step 2 or 3: You attend the second video interview soon after.

Step 3 or 4: You may meet one of the founders.

Week 4 or 5: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r