Client Services Centre (CSC) Support Assistant, 100% Term (External Posting - for ESP Casuals/Terms)

Ottawa-Carleton District School Board; Ottawa; On-site; CAD 50,000 - 61,000; Full time

Job summary

Ottawa-Carleton District School Board seeks a Client Services Centre (CSC) Support Assistant to deliver information technology support for Board personnel. The role supports software/hardware deployment, ticketing, and setup of devices such as laptops, tablets, and Chromebooks.

The successful candidate will have a college diploma in Computer Science/Technology/Business and 1+ year related experience, plus experience with Ivanti ITSM or Remedy.

Qualifications

• Completion of a community college diploma in Computer Science, Technology, or Business with a minimum of 1 year related experience.
• Experience using Ivanti ITSM, Remedy, or similar help desk software.
• Analytical and troubleshooting skills to identify, configure, and solve computer software/hardware problems.
• Knowledge of OS backup methods, network usage, and server management.
• Technical skills to assist in evaluating computer applications.
• Keyboarding for data entry and writing installation instructions.
• Knowledge of Board policies and procedures.
• Interpersonal and communication skills to exchange information and respond to inquiries.
• Organization and time management to prioritize work and handle multiple priorities.
• Initiative and judgement to learn new material and work independently.

Responsibilities

• Respond to requests for information technology support.
• Provide IT support to Board personnel and maintain the Client Services ticket system.
• Assist with installation of software and hardware setups including laptops, tablets, smartphones, Chromebooks, and desktops.
• Support networking and server-related tasks.
• Contribute to documentation and installation instructions.

Skills

Analytical skills

Interpersonal communication

Organization & time management

Keyboarding/data entry

Initiative & judgement

Troubleshooting

Apple devices

Google devices

Microsoft devices

Communication skills

Education

Community college diploma in Computer Science/Technology/Business

Tools

Ivanti ITSM

Remedy

Job description

External Posting - applications from approved casual and term ESP employees and external candidates. (Regular (permanent) ESP employees must apply to the Internal posting)

About the OCDSB:

The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.

We are seeking a creative, dynamic, committed professional to join our team:

CLIENT SERVICES CENTRE (CSC) Support Assistant

Location: OCDSB Administration Building; 133 Greenbank Road, Nepean ON
Position Status: 1.0 Term Assignment to December 31, 2026
Hours of Work: Monday to Friday, 35 hours per week
Affiliation: OSSTF District 25 - Educational Support Professionals (ESP)
Salary range:$49,556 to $61,287 (Level 5)

Job Summary

Under the direction of the Team Lead, Client Services, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Client Services ticket system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.

Qualifications

• Completion of a community college diploma in Computer Science, Technology, or Business with a minimum of 1 year related experience. An equivalent combination of education and experience may also be considered.
• Experience using software such as Ivanti ITSM, Remedy, or similar help desk software.
• Analytical and troubleshooting skills to identify, configure, and solve computer software/hardware problems. Specific experience with Apple, Google, and Microsoft devices and applications.
• Knowledge with operating systems back-up methods, network usage, and server management
• Technical skills to assist in the evaluation of computer applications.
• Keyboarding skills for data entry; writing skills to assist in the writing of application installation instructions.
• Knowledge of relevant Board policies and operational procedures.
• Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
• Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands
• Initiative and judgement skills; ability to learn new material and technology without instruction; and ability to work independently, with minimal supervision.

Application Process

The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application.

If you are not a Board employee and do not have an existing ATE account, you will be asked to create one at https://ocdsb.simplication.com . Choose Job Category 'ECE, EA and Support Staff'.

Applications will be considered in accordance with the ESP Collective Agreement, in the following order:

1. Applications from Regular full-time and part-time employees within the ESP bargaining unit are given first consideration. (Internal Posting)

2. Applications from term and casual employees within the ESP bargaining unit are given 2nd consideration. (External Posting)

3. Applications from External candidates (including Board employees that do not belong to this bargaining unit) will be considered only if applications from 1 & 2 have been exhausted.

If you are a Regular part-time ESP member and also on the ESP Casual List, you will see both postings. However, you must apply to the "Internal" Job posting in order to be given 1st consideration.

In accordance with the collective agreement, a newly hired regular employee is not eligible to accept another position for a period of six (6) months.

OCDSB employees serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.

If you require accommodations at any point in the selection process, please send an email to [e-mail] at any time.