Client Services Associate — Onsite with 1 Remote Day

DATA Communications Management Corp.; Richmond Hill; Hybrid; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive healthcare, dental, and视

Vacation 3 weeks annually

Collaborative work environment

Job summary

DATA Communications Management Corp. (Octacom division) is seeking an Associate, Client Service in our Richmond Hill onsite office. You will support clients from onboarding through ongoing requests, coordinating with internal teams for changes, and contributing to product rollouts.

The role emphasizes excellent communication, independent work with cross-functional collaboration, and a proactive mindset. Remote work is limited to one day per week after probation, with comprehensive benefits and

Qualifications

• Bachelor’s degree in Business, IT, Communications or related field.
• Experience in a B2B IT or document/data management environment is an asset.
• Excellent written and verbal communication skills.
• Able to work effectively independently and collaborate with cross-functional teams.
• Proactive and accountable with continuous improvement mindset.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for client inquiries via HubSpot-based helpdesk and resolve issues independently or by coordinating with internal teams as required.
• Assist with onboarding new clients, implementing new projects, and executing change requests with accuracy, while frequently monitoring internal processes for continuous improvement.
• Contribute to documentation, planning and testing for new product rollouts.
• Build a deep understanding of Octacom’s services to effectively provide informed responses, solutions, and support to clients.
• Participate in client meetings as needed and attend educational events to stay updated on industry best practices.
• Support Monthly and Quarterly Business Reviews by collecting and analyzing client data and preparing presentation materials.

Skills

Communication

Problem-solving

Independence

Team collaboration

Proactive mindset

Education

Bachelor’s degree in Business, IT, Communications or related field

Tools

Microsoft Office Suite

Job description

DATA Communications Management Corp. (Octacom division) is seeking an Associate, Client Service in our Richmond Hill onsite office. You will support clients from onboarding through ongoing requests, coordinating with internal teams for changes, and contributing to product rollouts.

The role emphasizes excellent communication, independent work with cross-functional collaboration, and a proactive mindset. Remote work is limited to one day per week after probation, with comprehensive benefits and