Client Services Associate

Outreach Management; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Client Services Associate who thrives in a dynamic environment. This entry-level role focuses on building strong client relationships and delivering exceptional customer service. With a commitment to creating personalized advertising strategies, you will play a crucial role in the company's growth. The position offers comprehensive training, flexible scheduling, and numerous opportunities for advancement. If you have a winning attitude and a passion for helping others, this is the perfect opportunity to kickstart your career in client services.

Benefits

Comprehensive Training

Travel Allowance

Community Involvement

Hands-on Learning

Flexible Scheduling

Advancement Opportunities

Qualifications

• Friendly, outgoing personality for establishing positive relationships.
• Ability to adapt to a variety of people and situations.

Responsibilities

• Creating and maintaining client accounts to build revenue.
• Providing daily breakdown of client interactions to management.
• Cross-educating in each department for training and advancement.

Skills

People Skills

Customer Service

Adaptability

Teamwork

Leadership

Education

College Degree

Job description

Outreach Management is seeking a full-time Client Services Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the marketing campaign.

Servicing our clients with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns focus on developing and executing unique, personable advertising strategies designed to generate new customers for clients.

The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!

Responsibilities of our Client Service Associate:

• Creating and maintaining client accounts through our direct approach to build more revenue for our client
• Learn the software systems provided by the client to be able to communicate effectively with incoming inquiries
• Provide a daily breakdown of client interactions to management and offer feedback to improve the client experience
• Be familiar with all products and services we promote and sell to be able to answer any questions or inquiries if needed
• Cross-educate in each department to excel in our training program to potentially advance to management depending on individual performance

Benefits of the Client Service Associate Position:

• Comprehensive one-on-one Training by a groomed team of Senior Client Service Managers
• Travel allowance
• Opportunity For Community and Charity Involvement
• Hands-on Learning
• Flexible Scheduling
• Numerous Advancement Opportunities

Qualifications of the Client Service Associate:

• Friendly, outgoing personality for establishing positive relationships with clients, coworkers, team leaders, and managers
• Ability to adapt to a variety of people
• Winning attitude and dedication to ensuring customer satisfaction
• Positive attitude and ability to work well within a team environment
• College Degree preferred
• Background in Retail or Restaurant
• Leadership skills
• Local to the office area

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