Client Services Assistant

University of Victoria; Victoria; On-site; CAD 45,000 - 55,000; Full time

Job summary

A public university in Victoria is seeking a Client Services Assistant to support campus security and personal safety. The role entails front office services including parking permit sales and citation resolution, with a strong focus on effective communication and organizational skills. A minimum of one year's experience in a relevant field is essential, along with the ability to handle confidential information. This position promotes an inclusive environment within the campus community.

Qualifications

• Minimum of one year of experience in retail sales, services, or office administration.
• Ability to handle personal, confidential, and sensitive information.
• Must maintain a Security Officer level security clearance.

Responsibilities

• Provide security and personal safety services to the campus community.
• Deliver front office services, including parking permit sales and citation resolution.
• Interact with clients via office, phone, or email for Campus Security inquiries.

Skills

Customer service orientation

Organizational skills

Effective communication

Time management

Attention to detail

Interpersonal skills

Tools

MS Office

Point-of-sale equipment

Job description

As a member of the Campus Security team, the Client Services Assistant (CSA) provides security, personal safety, parking, motor pool, and emergency planning and reporting to the Client Services Supervisor. The CSA is the first point of contact for members of the campus community and the public for enquiries and issue resolution. Responsibilities include delivering front office services such as parking permit sales, citation resolution, data entry, campus lost and found, motor pool, and bicycle and equipment locker rentals.

The CSA interacts with the campus community and the broader off-campus community via office, phone, or email regarding Campus Security services. As the primary counter service provider, the Front Office Clerk works both collaboratively and independently within the team to deliver all point-of-sale products. Complex issues may be escalated to the Client Services Supervisor or Management as needed.

Shifts may be adjusted seasonally based on operational demands during peak service periods.

Experience

This position requires a minimum of one (1) year of experience working in a comparable environment, such as retail sales, services, or office administration.

Knowledge, Skills, and Abilities

• Commitment to valuing diversity and contributing to an inclusive and respectful environment
• Service focus: effectively assist and serve clients to meet their needs, maintaining a student-focused environment
• Strong organizational and clerical skills, with the ability to learn new systems and procedures
• Accurate documentation processing with attention to detail
• Ability to work independently and foster respectful, trusting relationships within the team
• Effective communication and interpersonal skills for team collaboration and information sharing
• Ability to work in an environment with frequent interruptions
• Good organizational and time management skills, with the ability to prioritize and meet deadlines
• Experience handling personal, confidential, and sensitive information
• Working knowledge of point-of-sale equipment, standard office equipment, and MS Office software
• Must maintain a Security Officer level security clearance
• Must be able to obtain a Vulnerable Sector Criminal Record Check
• Experience at a post-secondary institution is an asset