Client Services Assistant

University of Victoria; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Services Assistant to join their Campus Security team. This role is pivotal in providing exceptional customer service and support to the campus community. The successful candidate will handle front office operations, including parking permit sales and citation resolutions. This position offers a unique opportunity to contribute to a safe and welcoming environment while working collaboratively within a dedicated team. If you have a passion for service and a commitment to fostering an inclusive atmosphere, this role is perfect for you.

Qualifications

• 1 year of experience in a similar environment.
• Strong communication and organizational skills required.

Responsibilities

• Serve as the first point of contact for campus security inquiries.
• Manage front office services including parking permits and lost and found.

Skills

Customer Service

Clerical Skills

Organizational Skills

Communication Skills

Attention to Detail

Education

1 year experience in retail sales or office administration

Tools

MS Office

Point of Sales Equipment

Job description

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Organizational Unit:
University of Victoria -> VP Finance and Operations -> Campus Security Services

Location:
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date:
4 May 2025

Please note that positions will close at 4 p.m. on the closing date.

FTE:
1

Salary Grade:
$4,017.00 - $4,138.00

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification:

Hours of Work:
Monday to Friday, 8:45 am - 4:45 pm

Employee Group:
CUPE 951 - Regular

# of Hires Needed:
1

Category:
Customer Service and Call Center

About this Opportunity:
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Client Services Supervisor, the Client Services Assistant (CSA) is the first point of contact for members of the campus community and the public for enquiries and resolving issues. The CSA is responsible for the delivery of front office services, including parking permit sales, citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals.

The CSA works with members of the campus community, and the broader off-campus community that attend the office, phone or email regarding any of the services that Campus Security provides. As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to deliver all point-of-sale products. The CSA may escalate complex issues to the Client Services Supervisor or Management, as required.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Job Requirements

Experience:
This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e. in retail sales, services and office administration).

Knowledge/Skills/Abilities:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
• Strong organizational and clerical skills, including the ability to learn new systems and procedures.
• Ability to process documentation with accuracy and attention to detail.
• Ability to work independently and foster respect and trust with team members that contributes to a cooperative team spirit.
• Communications and interpersonal skills that foster effective team communication to ensure sharing of relevant and timely information.
• Ability to work in an environment with constant interruptions.
• Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
• Experience dealing with personal, confidential and sensitive information.
• Working knowledge of point of sales equipment, standard office equipment and related software (e.g. MS Office).
• Must have the ability to maintain a Security Officer level security clearance.
• Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
• Work experience at a post-secondary institution is considered an asset.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail]. Any personal information provided will be maintained in confidence.