Client Services Agent (Bilingual)

Join Our Team at the Department of Highways and Public Works!

Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.

We are currently seeking a talented individual to join our Transportation team. The Motor Vehicles Client Services unit is responsible for providing front-line services to the general public. The Client Services Agent is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licences, GIC’s, vehicle registrations, various permits, and to apply sanctions to driver licences and to cancel vehicle registrations. This position provides key services that impact upon the identity, mobility, independence and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Considerable experience providing customer service in a high traffic/high volume regulatory environment.
• Experience working within legislation and policy frameworks to carry out effective customer service delivery.
• Experience performing duties related to registration, licensing and/or permitting preferably within government or large organization.
• Experience handling financial transactions (debit/credit card, cash) and reconciling cash.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired Knowledge, Skills And Suitability

The ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:

• Excellent organizational skills and adaptability to changing priorities.
• Ability to provide exceptional customer service.
• The ability to act tactfully and use diplomacy when dealing with confidential matters.
• Effective communication skills.
• Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.
• In addition to the above, candidates will be assessed on their French and English language proficiency.

Conditions of Employment

This is a designated position within the Yukon public service which requires the following condition(s) of employment:

• This is designated bilingual position. A condition of employment is that you have and maintain a sound knowledge and command of English and French, and that you are able and willing to function satisfactorily in both languages.

Additional Information

For more information about this position, please contact: Brandi Czegledi, Supervisor, Client Services at Brandi.Czegledi@yukon.ca.

For more information on what is happening at HPW, we encourage you to check us out on Yukon.ca, Facebook and X!

If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Kylie Townend, at kylie.townend@yukon.ca.