Client Services Administrative Associate

Cse Consulting; Brockville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community-focused organization in Brockville is seeking a Client Services Administrative Associate to support individuals during their employment journey. This role requires strong communication and organizational skills, as well as the ability to manage multiple cases. The ideal candidate will promote job stability and facilitate client support while maintaining high standards of data quality. Competitive compensation is offered.

Qualifications

• Ability to work in a role where accuracy and compliance are critical.
• Effective record keeping and data gathering.
• Proven ability to learn new programs and adapt quickly.

Responsibilities

• Build rapport and maintain regular contact with clients.
• Provide guidance and solutions to help clients overcome barriers.
• Manage multiple cases efficiently while meeting deadlines.

Skills

Communication skills

Time management

Problem-solving skills

Education

Secondary School Diploma/GED

Tools

Excel

Various computer systems

Job description

Client Services Administrative Associate

Brockville Full Time 37 hrs/wk

New 0 0 0 0 0

Posted: Aug 14, 2025
Expires: Aug 24, 2025

Job Description

Accountabilities

As an Employee of the Employment + Education Centre, you are accountable for your:

· Deliverables

· Participation

Job Summary

The Client Services Administrative Associate plays a vital role in supporting individuals through their employment retention journey by providing consistent follow-up, personalized guidance, and timely interventions. This position ensures clients remain connected to resources and supports that help them overcome employment barriers and achieve long-term success. The Client Support Specialist is responsible for maintaining detailed documentation, managing multiple cases efficiently, and ensuring high standards of data quality and compliance. This role requires strong communication, time management, and problem-solving skills, as well as the ability to work collaboratively with internal teams and external stakeholders. All services provided will be in accordance withguidelines of the Employment + Education Centre, responsible Government Ministries, and other funders as required.

Principle Duties and Responsibilities

Direct Client Assistance

· Build rapport and maintain regular contact with clients during their employment retention period to foster long-term engagement and support.

· Identify and prioritize client needs and respond promptly to urgent concerns.

· Provide guidance, encouragement, and solutions to help clients overcome personal or professional barriers.

Maintain contact and provide employment support throughout the 3, 6, 12 month follow up periods to ensure participants are continuing to meet their needs and goals. Assess and offer continued service if and where appropriate.

Proactively support client retention by monitoring progress, addressing challenges early, and reinforcing strategies that promote job stability and satisfaction.

· Organize and manage multiple cases efficiently while meeting deadlines and maintaining quality of service.

· Highly resourceful in identifying solutions and support systems to help clients overcome employment barriers, maintain job stability, and succeed in diverse workplace environments.

· Collaborate with Job Developers and Employment Coaches to ensure appropriate client supports and strategies are in place and provide updates on client process.

· Contact clients with scheduled appointments to confirm attendance, provide reminders, and ensure timely access to services and supports

Data and Administration

· Enter and manage data across various computer systems, including Excel and external software platforms.

· Maintain accurate evidence of client contact in databases to document services and outcomes.

· Accurately document client interactions, progress, and outcomes in the database.

· Perform timely data entry and management using various computer systems.

· Perform quality checks to ensure all data is accurate, complete, and up to date.

· Conduct in-depth quality audits of client files to ensure all required documents are complete and compliant.

· Complete additional administrative or case management tasks as assigned by coaches, such as uploading pay information for job starts or documenting client outcomes.

· Follow structured, process-driven workflows and organizational procedures.

· Maintain internal systems appropriately, ensuring that all email, phone calls and text messages are responses to within 1 business day.

· Maintain workloads appropriately and utilize effective time management techniques to ensure that clients and tasks are tended to in a timely manner.

Professional Development

· Maintain credentials, participate in professional development, remain knowledgeable of labour market.

· Strive to demonstrate and increase empathy, respect, and compassion, while recognizing the need to remain unbiased and work toward the best interest of the client.

· Pursue professional development opportunities to increase job related skills and knowledge.

Organizational Involvement

· Adhere to confidentiality laws, privacy legislation, and all EEC policies and procedures.

· Maintain professional, respectful communication with all stakeholders in verbal, written, and digital formats.

· Work collaboratively toward achieving agency, program, and individual performance targets.

· Serve as a supportive team member, participating in agency meetings, activities, and special events, including travel within Leeds & Grenville or beyond as needed.

· Complete other duties as assigned, including temporary role adjustments in response to organizational needs or emergencies.

Secondary Job Functions

· Provide coverage for other team roles during absences.

· Support special projects and initiatives aligned with emerging organizational or community priorities.

· Collaborate with cross-functional teams to ensure seamless service delivery and client support.

· Contribute to program development, evaluation, and ongoing process improvements.

· Attend additional meetings, training, or events as needed to support team or agency goals.

· Classroom and office environments.

· Use of presentation technology and office equipment.

· Use of presentation technology and office equipment.

· Extended periods of sitting, standing, and computer work.

· Meeting deadlines on several equally important tasks simultaneously.

· Managing sensitive and confidential information.

· Occasional travel, mostly within Leeds & Grenville.

· Driving Agency Fleet or personal vehicle.

· Meeting new and working directly with individuals and groups.

Minimum Qualifications & Competencies

Education and Technical Skills

· Secondary School Diploma/GED and/or sufficient experience in a similar role.

· Intermediate to advanced computer skills and ability to work across multiple software systems.

· Ability to work in a role where accuracy and compliance are critical.

· Organizational, planning, negotiation, and follow through

· Effective record keeping and data gathering

· Crisis management and conflict resolution skills

· Communication, comprehension, and active listening skills, adjusting communication style based on audience.

· Proven ability to learn new programs and adapt quickly.

· High level of organization and time management skills – most of the work is structured and planned.

· Collaborative and consistent service, independently or in teams

· Professional, tactful, courageous, respectful, and ethical character

Continuous Learning - to assist in the growth and development of our Clients, our Team and our Community

· Leadership - Empowers others through leading by example, coaching, sharing knowledge, seeking, and providing constructive feedback

· Self-Awareness - to build relationships, remain inclusive, empathetic, and empowering

· Accountability - takes ownership, takes initiative, and follows EEC and all other applicable guidelines

· Humility and Gratitude – understands the privilege of sharing in the life of our clients and respecting the impact we have

· Maintains perspective and is adaptable to change – manages expectations and demonstrates encouragement and support within the EEC Team, with our clients and within the Community

· Solution oriented, with problem solving and decision-making skills

· Detail oriented with self-management and time management skills

· Empathetic, patient, and able to communicate effectively with diverse individuals.

· Punctual, reliable, and comfortable working independently.

Preferred Qualifications & Competencies

· Thorough knowledge of the parameters and eligibility requirements of agency programs

· Knowledge of available community support services

· Understanding of the labour market trends specifically around challenges of marginalized persons

· Life Skills acumen - an awareness of the needs individuals to obtain and build security

· Basic understanding of Human Rights legislation

· Current G License and Insurance

Indicators of Success (KPIs)

The Key Performance Indicators (KPIs) for this role will be established by management and are subject to periodic review and adjustment based on evolving business needs and priorities. Both the employee and management will retain a copy of the agreed-upon KPIs. Employee performance will be regularly evaluated based on adherence to and achievement of these KPIs.

Disclaimer:The above information of this description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification required of employees assigned to this job.

For assistance applying to this position or for any other job search-related needs, please get in touch with CSE in Kemptville at 613-258-6576 or in Prescott at 613-925-0222.