Client Service Supervisor- Family Centre

Good Shepherd Hamilton & Toronto; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Hamilton seeks a skilled leader to enhance client care and staff support. The ideal candidate will have at least 3 years of relevant experience, strong communication, and crisis intervention skills. Join us to make a difference and provide hope in a positive work atmosphere.

Benefits

Support for continuing education and professional development

Staff recognition programs

Employee/Family Assistance Program

Qualifications

• Minimum 3 years related experience or equivalent combination of education, training and experience.
• Previous supervisory experience is an asset.
• Fluency in a second language is an asset.
• CPR certification or willingness to be certified.
• Valid G Driver's license required.

Responsibilities

• Provide support on the floor for co-workers, including debriefing and conflict resolution.
• Take initiative with client flow management and task assignment.
• Facilitate team building and promote a positive staff culture.

Skills

Crisis intervention

Communication skills

Leadership

Team building

Adaptability

Organizational skills

Education

Post-secondary education in social work or related field

Job description

Overview

Hours of Work: Weekends and some stat holidays, days and evenings.

This opportunity is with Good Shepherd – Family Centre.

How You Will Make An Impact

The successful candidate will extend our mission to our clients, visitors, and staff by providing timely support to the team and its functioning, while also ensuring client care and program standards are upheld. This role emphasizes leadership and supporting direct service staff with day-to-day tasks. The incumbent must be able to work independently in a challenging and rewarding, values-based environment. In addition to front line shelter duties, this position requires leadership in the following areas:

• Providing support on the floor for co-workers, including but not limited to: debriefing, co-facilitating, conflict resolution, crisis intervention
• Taking initiative with client flow management and task assignment throughout a shift
• Facilitating client decision-making
• Facilitating team building, group cohesion, and promoting a positive staff culture
• Observing all health and safety rules and working in compliance with the Occupational Health and Safety Act and its regulations

What You’ll Bring To Our Team

• Minimum 3 years related experience or equivalent combination of education, training and experience
• Previous supervisory experience is an asset
• Post-secondary education in social work or related field
• Outgoing and adaptable in a fast-paced and changing environment
• Creativity and flexibility in achieving desired outcomes
• Hospitable in dealings with clients and other key stakeholders
• Available and responsive to the needs of others
• Respectful and compassionate demeanor
• Excellent verbal and written communication, computer, interpersonal, and organizational skills with the ability to work productively both independently and as a team member
• Fluency in a second language is an asset
• CPR certification or willingness to be certified
• Valid G Driver's license required
• Demonstrated knowledge of crisis intervention, de-escalation strategies and interventions, and ability to remain calm in crisis situations

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.