Client Service Representative (with AMF certificate or Trainee with exams completed)

Northbridge Financial; Laval; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the commercial insurance sector is seeking a Client Service Representative in Laval. The role involves managing client relationships, providing exceptional customer service, and assisting a team in a hybrid work environment. Candidates must have a valid AMF certificate and prior customer service experience.

Benefits

Hybrid work policy

Employee share purchase plan

Competitive salaries

Flexible health benefits

Education assistance for professional growth

Qualifications

• Valid Agent certificate from AMF or Trainee with exams completed is mandatory.
• 2 years of front-line customer service experience required.
• Exceptional communication and attention to detail skills needed.

Responsibilities

• Manage client relationships and ensure exceptional customer service.
• Assist team members and handle high volumes of requests efficiently.
• Work with different departments for accurate information flow.

Skills

Customer Service

Communication

Attention to Detail

Team-first Mentality

Education

Valid Agent certificate from AMF

2 years of front-line Customer Service experience

Tools

Microsoft Office

Job description

When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

You’re great at:

• Customer Service

• Handling high volumes of requests in a timely and accurate manner

• Assisting team members

• Working with different departments to ensure a quick and accurate flow of information

You have:

• Valid Agent certificat from AMF or Trainee with exams completed (MANDATORY)

• 2 years of front-line Customer Service experience

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• Federated Insurance cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years.We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first.Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.