Client Service Representative [Hourly]

Canadian Imperial Bank of Commerce; Exeter; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Client Service Representative to join their dynamic team in Exeter. This role focuses on building meaningful relationships with clients, helping them navigate their banking needs while leveraging technology to enhance their experience. Candidates should be passionate about client engagement, possess strong problem-solving skills, and be flexible to work various hours. With a commitment to employee growth and a culture of trust and teamwork, this opportunity offers a supportive environment for personal and professional development.

Benefits

Competitive salary

Incentive pay

Employee share purchase plan

Defined benefit pension plan

Vacation

Wellbeing support

MomentMakers recognition program

Purpose Day for personal growth

Qualifications

• Strong client service skills with a focus on problem-solving.
• Ability to engage clients and manage financial products effectively.

Responsibilities

• Assist clients with daily banking needs and transactions.
• Connect clients with appropriate team members for their financial goals.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Client Service Representative [Hourly] page is loaded

Client Service Representative [Hourly]

Apply locations Exeter, ON | Time type: Part time | Posted on: Yesterday | Application deadline: May 15, 2025 (5 days left) | Job requisition id: 2510422

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center, using your knowledge of financial services products to assist clients with their daily banking needs. As a Client Service Representative, you'll answer questions, assist with transactions, and proactively connect clients with the right team members, serving as the first point of support as clients work towards their financial goals. Flexibility to work during our banking hours, which may include evenings and weekends, is required. You should be willing to work at multiple banking centres within a reasonable travel distance.

At CIBC, we enable an optimal work environment for you to thrive. To perform your role effectively, you’ll be on-site full-time.

How you'll succeed

• Client engagement: Help clients manage their accounts and products. Focus on creating meaningful interactions and connecting clients to the right CIBC team members to help them reach their goals.
• Problem solving: Listen actively, ask questions, empathize, and take ownership of client issues, knowing when to seek assistance to improve solutions.
• Leveraging technology: Become proficient with our digital banking applications and introduce clients to help them manage their banking needs better.

Who you are

• You put our clients first: Engage purposefully, find solutions, and go the extra mile because it’s the right thing to do.
• You’re goal-oriented: Motivated to achieve your goals and make a positive impact.
• You’re passionate about people: Value relationships, respect diversity, and connect through authenticity.
• You love to learn: Curious and eager to grow your knowledge.
• You engage with your heart and mind: Care about others, respect different perspectives, and learn from others’ experiences.
• Values matter to you: Bring your authentic self and live our values of trust, teamwork, and accountability.

What CIBC Offers

We prioritize your goals by recognizing your strengths and ambitions, offering opportunities for growth. We aim to provide a meaningful career, not just a paycheck.

• Competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.
• Innovative spaces and tools to foster collaboration and create impactful solutions.
• A culture encouraging ambition through initiatives like Purpose Day, a paid day off for personal growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to inclusion and accessibility. If you need accommodations, contact [e-mail]
• You must be legally eligible to work at the specified location(s) and, if applicable, hold a valid work or study permit.
• Application process may include assessments and skills tests (e.g., simulation, coding, French, MS Office).

Job Details

Location: Exeter

Employment Type: Regular

Weekly Hours: 15

Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

At CIBC, our culture is based on trust, teamwork, and accountability. Every day, our 44,000 employees help clients achieve their financial goals because what matters to our clients matters to us.